Menu Knowledge
Which one of our Entrees is Gluten Free
All of them
Bread ratio
1.5 per guest
Our new Event Red Wine
Cave Spring Cabernet Merlot
3 approved Nail colors
French
Clear
Blush/Neutral
No
I'm not quite certain, let me check for you.
What food does a guest with Celiac disease have to avoid
Strictly Gluten Free Diet
Water top up point
Our new Event White Wine
Cave Spring Chardonnay/Riesling Blend
Approved sock colour
Black
My Pleasure
Of course
Wine top up point
Quarter full
The 2 Feature Summer cocktails
The Pearle Margarita
Citrus and Lavender Spritz
Phone location
Basement/Locker
Let me grab that
May I take that for you
What common allergen is found in the Maple Sherry Vinaigrette?
Garlic
Onion
Mustard
While order taking what must you do when a guest alerts you of an allergy
1. Confirm Allergy vs Preference (Circle)
2. Communicate Modification to guest
3. Write down said Modification
3 Signs of Intoxication
Slurred Speech
Flushed/Sweaty Face
Swaying/Stumbling
2 Steps to calling in sick
Call the Front Desk
Email Kristen
Are you still working on your meal
Are you still enjoying your meal
May I take this plate for you
May I enjoy the carrot and ginger soup if I have a citrus allergy
No- there is orange juice in the soup
Give an example an how to elevate a guests experience
1. Make a connection
2. Be proactive vs reactive
3. Anticipate needs
4. Delight them with kindness
3 stages of Intoxication
Green
Yellow
Red
What time should I arrive for my scheduled shift?
10min early, giving you time to change, secure your belongings and clock in, dressed in proper uniform
Hey guys