eBilling
THIS is required to be on a shift for claim creation
What is a Billing Code?
This document must be signed by every client before the start of EVV and/or eBilling configuration and training
What is the EVV/eBilling Addendum?
Regardless of how simple a support issue might seem, you should always do THIS with the customer's needs to make certain you understand their question complately and accurately
What is Clarify?
You should be THIS for the customer when listening to their needs and offering more options and enhancement request options
What is their Advocate?
These are the support only settings in Aaniie Kids
What are Zor Only functions?
These are the 3 categories of payers from which providers receive reimburesment
What are Medicaid, MCOs, & the VA?
These 2 places are where you should gather information in order to prepare for customer EVV training
What are the EVV Checklists & Aggregator Specifications?
We all have this power which we can share with each other and our customers
What is Knowledge?
These reports are useful in finding answers to customer invoicing questions
What are Invoice & Receipts?
This setting tells the system to prevent a specific amount of time (in seconds) between shift requests
What is the Drive Time Buffer?
This enrollment, through Mahler, needs to be completed to receeive electronic payments directly into Aaniie from Payers
What is 835?
THIS tells the system to send a shift when it is attended
What is a properly configured shift tag on the shift?
THIS is a pro tip for scheduling a call with a customer
New members of support should do THIS with existing members to learn support phone etiquette
What is Shadow?
THIS sends a caregiver profile to another site
What is Share Caregiver?
Aaniie has this tool to help providers keep from exceeding authorized services
What is the Authorization Form/Tracker?
Agencies can find the information needed to configure clients for EVV here
What is the Authorization?
This type of communication builds bridges for resources
What is Internal?
Understanding the importance of the implications of a problem is important. For example: If the problem is preventing the customer from being THIS or THIS their employees it is a high priority
What are Paid & Paying?
This setting suspends alerts for the following notifications: Cancellations, Confirmations, New Jobs, & Schedule Changes
What is Temporarily suspend all other scheduling alerts?
The button to prepare a claim is located here in Aaniie
What is Payer Invoicing?
These 3 tools allow agencies to monitor their EVV compliance
What are EVV KPI, EVV manual/edit report, adn EVV notifiction emails?
When you are comfortable with the software and are helping a customer learn, go slow, and think THIS to ensure their knowledge to follow fully
What is ABC?
Asking for THIS is crucial when making changes on the customer's site
What is permission?
This is the location to edit the wording in some system alerts
What is Notification Templates?