Event Day
What is the most common cause of event execution problems?
Poor communication
What leadership trait means taking responsibility for outcomes?
Ownership or accountability
Who is most likely the first face a guest will see at an event?
Crew Call
What department is Night Owl under?
Event and Venue Management
What is Joe Skopitz exact title?
Executive Director of Event and Venue Management
If an attendee asks a question you cannot answer, what should you do?
Call for MOD/ direct them to the correct location for the question.
What leadership trait involves being honest and doing the right thing?
Integrity
Who is responsible for making final decisions when a team cannot agree?
Lead
When was Night Owl founded?
2012
What is the national animal of Scotland?
Unicorn!
There is a problem with a guest at Gate B. Who should be the first person to attempt to calm the situation after the Crew Call?
What leadership concept means influencing others through your actions rather than your title?
Leading by example
There is a conflict within your team, who should you go to for assistance?
Chief Lead
How many other schools had a program like ours before we existed?
Two other schools were before us.
What is David Bennet's favorite fruit?
Pineapple!
What steps should you take when setting boundaries and enforcing compliance with a guest?
1. Firm Request
2. Present Choices
3. State Consequences
What leadership concept focuses on serving the needs of others before yourself?
Servant Leadership
Who works within a team to support the operational success of their assigned functional area, but they also serve as members of the Night Owl leadership team
Lead Assistant
What was the first school to have a program like ours?
University of Florida
What team has won the most world cups?
I'll give a hint if you ask nicely :)
Brazil!
What type of grass do we have at the stadium?
Bermuda Grass
What is the LEAPS Method?
Listen, Empathize, Ask, Paraphrase, and Solve
What is the difference between a manager and a leader?
A leader influences people; a manager oversees tasks and processes.
What are the 5 core values of Night Owl?
Ownership, excellence, teamwork, growth, and professionalism.
How many moons does Neptune have?
16