Provider Curveballs
How do you approach care for LGBTQ+ clients?
Roommate assignemt during assessment, use of pronouns, gender and sexuality groups, all genders at all programs including RTC
Give an example of a time you would use Power BI to inform your sales strategy.
Territory Scorecard - hx of volume; territory scorecard shows side by side referral volume by territory / account; account-type referral patterns. Acceptable: Repeating something from Britt's presentation
How do you ensure HIPAA compliance when communicating with provider about a Lead or Inquiry?
Use initals, no mention of client name, check for ROI, ask Admissions, stop communication post-admission until ROI is in place.
What is the deadline for Salesfore Data Entry?
EOB Following Monday!
What external tools do you use to support clients with SUD?
Outside Providers, Community Support Groups like AA, "You are Accountable"
Do you offer trauma treatment, including EMDR?
We offer trauma treatment training including CPT (cognitive processing therapy) and EMDR (for therapists after year 1)
Name three evidence-based interventions utilized in Precision Care Model.
Any: Compassion Focused Interventions, Modification of Negative Core Beliefs, Values Clarification, Behavior Management, Somatic Integration, Crisis Stabilization, Acceptance, Motivational Enhancement, Interpersonal Interventions, Exposure, Emotion Regulation, Mindfulness, Arousal Reduction
What’s the role of Chatter in the Lead or Inquiry process?
Align with AC, provide updates, confirm messaging, offer support when possible
How do you determine ROI on your monthly spending?
Will this help the company make more money? OR will this lead to more referrals and admissions?
How do you describe the role of dietitians in our program?
Nourish or outside RD for history of ED.
Which insurance plans are you in network with?
Anthem, Blue Shield, Magellan, MHN/Healthnet, Kaiser So-Cal, Compsych, Multiplan, Optional Answers: IEHP (sort of), Coventry, Lyra
Generally speaking, what levels of Psychosis will be appropriate for each Level of Care at Lightfully?
RTC- 0-3; PHP/IOP - 0-2; VPHP/IOP - 0-1
When should follow-up occur for Inquiries and Leads?
Same or next business day! Again minimum of five days later. As needed throughout process.
Name two of the first three steps in a Low Census Protocol?
Historical Referral Sources, Clients who did not admit, Increase call or meeting volume.
What therapeutic modality is used for treating psychosis?
CBT for Psychosis; De-escalation Strategies (like we use for other presentation using modalities like DBT and validation strategies from EFFT)
What clinical or medical criteria would exclude someone from admission?
Psychosis level 4, Schizophrenia, History of violence in treatment center, Primary SUD, Primary ED, Catheter, Insulin at RTC, Intellectual Disability, Severe Autism, clients who require detox, imminent suicidality/homicidality
If you have to pitch Precision Care Model in one sentence, what is one word you cannot leave out?
Acceptable answers: Drivers, Interventions, Outcomes
Where do you find ROI (release of information) after has admitted to Lightfully?
Kipu - Client's Releases
What is your monthly budget, and how/when do you request an increase?
1500; Check with Shelly; At beginning of month or immediately once you are aware.
What assessment tool is used to evaluate psychosis levels?
Tricky—currently, we use the CRDPSS (Clinician Rated Dimension of Psychosis Symptom Severity) assessment at admission to screen clients. We are introducing a new assessment (PSYRAT) for our clinicians to use to monitor progress while in treatment. This will roll out to teams in the next month.
Who facilitates group sessions at your program?
RTC: Only therapists, PHP/IOP: Therapists + CCTs (and Program Coordinators in virtual)
How do you utilize grading and staging to inform your sales strategy?
Staging: Move along through Sales Process (Acct & Contact); Ensures you continue appropriate follow-up/ next steps; Grading helps prioritize time, informs call-list and meeting strategy; supports territory strategy
What’s your process for staying aware of census, bed-availability, incoming admits and upcoming discharges?
Check Grapevine!
Do completed tasks automatically log as activities in Salesforce?
NO! Not in SF, did not happen
Explain the difference between Schizoaffective and Schizophrenia to a layperson.
Ask Nicole to approve answer!