General
What is the standard time frame given to customers to advise of a change of circumstances?
14 days
What age bracket does Youth Allowance as a Job Seeker cover?
16yrs - day before turning 22
What must you do if you are running late or will be absent
Call the WFM line, then speak to your trainer or Team Leader.
What must you do everytime you access a customer's record?
Leave a note/Fastnote/DOC
What animal does Mohair come from?
Angora Goat
What colour will the software box be for someone who has recorded a voiceprint to their account but has not yet been verified?
Amber/Yellow
What is RapidConnect?
The process/requirement of a Jobseeker to attend an ESP appointment within two working days and before their JSP claim is finalised.
What is celebrated every month?
CAKE DAY!!!!!!
Where can a customer go to find out which payments they may be eligible for?
Payments and Services Finder on the Services Australia website.
If you were Cleopatra, what would be closer to your lifetime? The building of the Great Pyramid, or the first iphone?
iPhone.
Cleopatra lived from 69BC to 30BC. First iPhone came out in 2007 - 1938 years after Cleo was born. Pyramid was built 2560BC, 2500yrs before Cleopatra was born.
Name two 'add-on' payments.
Rent Assistance
Remote Area Allowance
Telephone Allowance
Education Entry Payment
Pharmaceutical Allowance
What does MALEP stand for? When do we apply this?
Moving to an Area of Lower Employment
we run the test when a jobseeker changes address
Who does Datacom partner with for the BeWell program?
SAHMRI
South Australian Health and Medical Research Institute
What voluntary bill-paying service is free for Centrelink customers to pay their bills directly from their Centrelink payments?
Centrepay
How many Simpson seasons are there?
32
All nominees must supply a password to you when acting on behalf of a customer. True or False
True
How long do demerit points last on a claimants record before being cleared?
6 months
Where can you go for all Datacom information?
myHub
What are 5 ways a customer can authenticate themselves?
IVR, in person, over the phone, voice biometrics, MyGov website
What gemstone is classed as the master healer
Clear Quartz
List 6 sources of identity questions.
CRN
Address
Full name
Date of Birth
Phone Number
Bank details
relationship details
Password
previous address
Employer details
TFN
The sufficient work test comprises of two parts - what are they?
Minimum hours requirement 70hrs fortnight or at least 30hrs per fortnight PCW, principal carers and mature age 55+
Minimum remuneration requirement (National minimum wage but less than JSP cut off)
What is the name of our Managing Director?
Stacey Tomasoni
What is the maximum time a customer should be left on hold
5 minutes
What is "Call of the Void"
The call of the void is that feeling when you stand in a high place and think about jumping, but don't actually want to and don't actually do it.