L3, Smell Me!
PPKs
FP Performance
Weather has gone below legal minimums for an arrival. The pilot should do this and go to their ______
Divert and alternate
Users can create stored routes in this NFP database
City-Pair Routes Database
Navblue tool for communicating system outages, scheduled maintenance, booking of upgrades, and third party maintenance.
Statuscast
Flight plan format changes
Technical Deployment (TDEP)
After hours escalation
OpsGenie
An operator can fly up to 180 minutes away from an airport using this type of certification
ETOPS Certification
Have no fear, your shortest path is here. I'll help you optimize your route by cost, time or fuel!
MTTA (Minimum Time Track Airway)
Customers should receive updates on urgent tickets every ____ minutes.
30
NOTAMS, waypoints, and airways oh my!
FP Data
These two ticket properties must be updated in order to move a ticket to an L3 team.
Status and Internal Group
I think I want to learn French in Montreal and fly there but fuel is $1.45/US Gallon at YYZ but $3.49/US Gallon in YUL.
Tankering
This NFP database will determine if an airport can be landed at.
Airport Suitability database
You should do this when escalating a ticket in this order.
1. Acknowledge & Communicate to customer
2. Verify & Escalate (OpsGenie)
3. Communicate to customer
4. Follow-Up & Communicate
This internal group will be your go to group on NFP functionality, new release and features, and future enhancements.
Product Management
These forms and responses such as flight plan format changes, N-FP webservice requests, and informing customers of ticket criticality can be used.
Canned Forms and Canned Responses
Cost of Flying Time over Cost of Fuel
Cost Index
Using this feature users have a greater chance of finding an oxygen escape route due to more lateral distance being covered
O2 Escape Cruise Key
Performance Degradation
This internal group handles deep technical problems such as NFP code changes, identification of software bugs, and NFP backend transparency.
Development
An Issue which causes the Service to be unavailable or inoperable, preventing the functionality of the Service from proceeding as stipulated in the Agreement and the Customer is not able to use any workarounds.
Urgent Priority
Losing one engine in flight, an aircraft will use this type of performance from this FOMS menu
Driftdown Performance - FOMS 253
This feature allows a specific flight number, origin, destination, or aircraft to include additional fuel.
Input Defaults
When Product or Development assigns a defect number or an enhancement number to an issue from N-FP and the release version is known that it will be in but the work is not yet complete, these actions should be performed.
Inform customer of defect number/enhancement added
Ticket Status = L3 N-Flight Planning Dev Required
Internal Group = Product Management
Tag ##.## (e.g. 24.5)