SuperStars

Express

100

When accessing a claim from phone calls or tasks, lock and work all tasks associated with claim to move toward 

 resolution or furthers point 

200

• CHIP will suppress claims from surfacing for up to ??? minutes while being accessed by another claim handler in ECS.

150 Minutes

300

What is the phone number for Express

855-341-8184

400

What is the email address for the Express department 

[e-mail]

500

Repairable Non-Drive Vehicle: What must be complete when before sending a repair assignment

Must call and verify SS is accepting non-drive vehicles 

Settlement

100

What are the steps to complete a C/S request

1. Verify estimate is on file

2. Call ss to see if there is any outstanding fees or parts ordered. 

3. Advise caller of the timeline payment will be rec'd

200

What is the timeline for a paper check?

7-10 business days

300

What must be on file for DP enrollment. List 3of 4 required sections

Name, Address, Phone number, Email,  

400

What are the 3 states that have Lein Holder under $5000 requirements?

AZ $2500

WV $500

MS $1.00

500

What is used to determine split coding amounts

 UPD CAL

Rental

100

Who can setup rental for a claim?

Insureds and SF agents

200

What should be reviewed when setting up a clmnts rental?

JRs. 

300

What can be requested instead of a rental? Who can request the process?

LOU and CLMNT only

400

What can an Policy request when a rental is maxed out? Who can review the process?

XR and TM

500

True or False: Rental is owed under 042 when ever applied to the claim?

False

COLs

100

200

Property Damage

200

400

Collision-multiple vehicle

300

403

Single car collision or shopping cart claims

400

500

Emergency Road Service

500

397

Comprehensive-earthquake, explosion, water damage not related to flood/rising water

SCP

100

Language Line Solutions Client ID
Express – Licensed, Unlicensed & Spanish 399671

Translation Services

200

If the Insured, Claimant, or Repair Facility have been advised:

• A portion of their damage is not related to the loss and they are still disputing the decision, or
• Payment will be less than the non-program shop estimate and they are still disputing the decision.

Reassign to Property-Complex

300

Questions if a covered loss

Reassign to Property-Complex

400

Claims involving a weather event is a declared catastrophe event

Reassign to Auto Weather and Catastrophe

500

Overnight Mail Required

Printing, Digital and Handwritten Signatures