Supervision Fundamentals
A systematic grouping of people brought together to accomplish some specific purpose.
What is an organization?
Specific goals are formulated, committed to writing, and made available to other organization members.
What is formal planning?
The process of breaking down a job into a number of steps, with each step being completed by a different individual.
What is work specialization?
The process of finding, hiring, training, and keeping employees in the organization.
What is human resource management?
A web page used as a resume.
What is a websume?
The process of getting things done, effectively and efficiently, through and with other people.
What is management?
A plan that covers a period of one to five years.
What is intermediate-term plan?
The authority that entitles a supervisor to direct the work of his or her employees and to make certain decisions without consulting others.
What is line authority?
A database listing name, education, training, prior employer, languages spoken, and other information for each employee in the organization.
What is human resource inventory?
The transference and understanding of meaning.
What is communication?
Planning, Organizing, Leading, and Controlling.
What are the four management functions?
The search for the best practices among competitors or non-competitors that lead to their superior performances.
What is benchmarking?
Functional, product, customer, geographic, and process
What are the five ways to departmentalize?
Withholding of differing views by group members to appear to be in agreement
What is group-think?
Language, listening habits, perception, emotions, lack of honesty, and role requirements.
What are barriers to effective communication?
Key person, Pearson in the middle, Just another worker, and Behavioral specialist
What roles do supervisors play?
A plan that can be used over and over again by managers faced with recurring situations.
What are standing plans?
Uses its own employees to do some work activities and networks of outside suppliers to provide other needed product components or work processes.
What is network organization?
A compelling drive to succeed; an intrinsic motivation to do something better or more efficiently than it has been done before.
What is need for achievement?
A social group that forms naturally in the work environment in response to the need for social contact.
What is an informal group?
Technical, interpersonal, conceptual, and political.
What are supervisory competencies?
Seeing things solely through one's own eyes and from one's own perspective; believing that one's own way is the best.
What is parochialism??
A written statement of job duties, working conditions, and operating responsibilities.
What is a job description?
Combining tasks to form complete jobs.
What is a job design?
A group of individuals who interact primarily to share information and to make decisions to help each other perform within a given area of responsibility.
What is a working group?