Goal Setting & Planning
This goal-setting framework stands for Specific, Measurable, Achievable, Relevant, and Time-bound.
What are SMART goals?
Supervisors should be this point of contact for employee questions, requests, and guidance.
What is the first point of contact?
Unless stated otherwise in policy, HR-related requests should generally be expected to take this long to process.
What is 30 days?
The primary focus of a 1:1 meeting should be this person.
Who is the team member (direct report)?
Leaders should pay attention to tone, hesitation, and posture during conversations because these are examples of this type of communication.
What is body language or non-verbal cues?
When planning for the year ahead, leaders should reflect on what worked well and what they would do differently from this previous period.
What is last year (or the previous year)?
Even though supervisors guide employees through processes, this department is available to provide support and clarification when needed.
What is HR?
Supervisors should remind employees of policies and processes through short team refreshers or this type of conversation.
What is a policy refresher conversation?
Managers should conduct 1:1 meetings with this group of people.
Who is everyone on their team?
Strong 1:1s help build this important element between supervisors and team members.
What is trust?
Supervisors are asked to draft this number of personal leadership goals for each year.
What is 3–5 goals?
When supervisors treat every request as a special case instead of following policy, it can create unrealistic expectations and this issue.
What is inconsistency or bias?
Treating every request as an exception increases this type of burden for supervisors and HR.
What is administrative burden?
When meetings are remote, 1:1s should ideally be conducted using this communication method.
What is video?
Discussing career aspirations and development helps improve employee engagement and this key outcome.
What is retention?
When goals are measurable, it means they include this element to track progress.
What are metrics or clear indicators of success?
A key leadership responsibility is ensuring company policies are applied in this way across all team members.
What is consistent enforcement?
Following policies consistently helps avoid this issue among employees who might otherwise feel treated unfairly.
What is perceived favoritism or bias?
Effective 1:1s should be conducted in this type of setting to encourage open discussion.
What is a private setting?
One of the best ways to strengthen leadership relationships is by consistently following up on commitments and doing this.
What is keeping your word (or follow-through)?
Strategic planning helps leaders move from reacting to problems toward this more proactive leadership approach.
What is planning ahead or proactive leadership?
Supervisors should help employees follow established processes instead of bypassing them with constant exceptions. This encourages employees to follow the company’s established what?
What are policies or processes?
Supervisors should guide employees through the proper request process instead of directing them immediately to this department.
What is HR?
These two practices are essential to ensure accountability after a 1:1 conversation.
What are notes and follow-up?
Asking open-ended questions during 1:1s helps supervisors better understand this about their team members.
What are challenges, progress, or perspectives?