Meals & Reports
How many bagged lunches are delivered every morning?
20
How often are Unit Inspections conducted?
Every week
What are the two things that must be checked daily and followed up on?
The work pass binder and work passes
What are the first three things you should do when you start your shift?
1.Check in with the previous supervisor
2.Send shift tasks
3.Check emails
What does it mean when the elevator is down for more than 4hrs?
P1 incident- notify OM and SPC so they can reach out DHS.
How many total meals do we receive per meal period?
120
Where are completed and scanned unit inspections kept so the next supervisor knows where to find them?
The blue folder
Who is responsible for reviewing former client mail?
Supervisors
Between what times should shift tasks be sent?
Within the first 30 minutes of your shift
What do we after we submit an incident report through the intranet?
Upload into CARES
What 3 things do we wear in the kitchen?
Hair net, gloves, and apron
Does the kitchen checklist get scanned along with the discard report?
No
If an RA is having difficulty with a task, what do we do?
1. Pull them aside for a conversation
2. Document conversation
3. Schedule training
1.Remind them of the policy
2.Offer a t-shirt/document conversation
3.If they decline, send them home and issue CA
Ideally, deliver it in person or leave it on the bed with photo, and add note in CARES
How many times should a supervisor be checking the kitchen throughout their shift?
3 times
Does the receiving log get scanned with the discard report?
No
During a supervisor 1:1, what two items must always be reviewed?
Timesheets and Advocacy Dashboard
What should supervisors do if an RA reports an incident?
Ensure proper documentation and follow reporting protocol
What do we have to do after having an interaction or conversation with a client?
Note it in CARES
When do we review the shift report and sign the discard report?
At the end of the shift
Where do we leave important documents?
We file them, leave them on the RAS desk or give it to the appropriate person
You notice repeated issues with an RA’s performance. What is the appropriate supervisor response?
Document, coach, and follow CA protocol
An RA is not completing assigned tasks and says they were “too busy.” What should the supervisor do?
Follow up, assess priorities, and address expectations
If a former client comes onsite and gets through, what do we do?
1.Get them offsite
2.Submit incident report
3. Notify OM and SPC