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Email
Policies
Corrective Action
CCO Trainings
FYI
100
Who should be included on emails sent regarding PINNAV password resets?
Entire back row (Sue, Danny, Robert, Tony, Birgit, & Brenda)
100
If you suspect drug or alcohol use your 1st step should be
Report suspicious activity to upper management and/or HR
100
How long is a corrective action for Attendance considered active
3 months
100
How often must you complete your HIPPA trainings
Annually
100
Number of hours of PTO you can carry over from 1 year to the next
40
200
On which day do we normally get an updated CSR Distro list
Friday
200
"Calls transferred back into their assigned queue, or to different queues within the company" is an example of
Indirect Call Avoidance
200
After delivering a Corrective Action you should scan the document and send an email to this distro list.
Corrective Action Distro
200
How often must you complete your Threats SOP training
Quarterly
200
Who is the longest continuous tenured CSR
Kathy McDaniel
300
BCC stands for
Blind Carbon Copy (sends copy of email to person, but others can not see it was sent to them)
300
When working a 10 hour shift break time greater than this is an overage.
54 minutes
300
Total number of break overages allowed before termination (across all levels of corrective action)
16 (4 Verbal, 4 Written, 4 Final Written, 4 Termination)
300
What website do you need to go to in order to access myLMS
teamworksportal.gdit.com or teamworks.gdit.com
300
Who is our CFO
Melissa Metzger
400
Feature you can use to send emails at a specific time/date even if you are not at your computer (Outlook must be open)
Delay Delivery
400
Absences due to court order require this amount of prior notice to the absence
48 Hours
400
Number of failed calls required for termination of a CSR within the "New hire" period
5
400
In what system do you normally complete your Culture of Responsibility (CoR) training
myLMS
400
How many years must you work before your PTO accrual amount changes?
6 years
500
Name of feature you can use to attempt to stop delivery of an email you have already sent
Message Resend and Recall
500
A Desk to Desk Written warning is active for how many months
12 months.
500
A Quality Written Warning for a tenured CSR lasts for this amount of time
180 days
500
How often must you complete your Security & Privacy Event Report SOP Trainings
Twice-Annually
500
Who is the VP of Human Resources
Tarah Ziogas