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What is a Supervisor?
Modern Supervision Challenges
Functions of the Supervisor
Skills of the Supervsor
Supervision and Human Resources
100
Supervisors focus on ____ to _____ problems and goals to be achieved in one year or less.
Day to Day
100
Today most organizations apply some or all of these methods for ensuring and improving quality...
Statistical quality control, Statistical process control, Zero-defects approach, Employee involvement teams, Six Sigma, Total quality management
100
What are the four characteristics of effective controls...
Timeliness, Cost Effectiveness, Acceptability, Flexibility
100
A message conveyed without using words...
Nonverbal message
100
A listing of the characteristics of a job, including a job title, duties involved, and working conditions is known as a...
Job Decsription
200
Henry Fayol, a French industrialist, asserted that all managers have 4 primary management functions to perform in organizations to include...
Planning, Organizing, Leading, Controlling
200
What are the five stages of team development...
Forming, Storming, Norming, Performing, Adjourning
200
The ability to get others to act in a certain way...
Power
200
According to Maslow's theory, the needs that motivate people fall into what five basic categories...
Physiological, Security, Social, Esteem, Self-actualization
200
Internal recruitment is conducted in what two basic ways...
Job Postings & Employee Referrals
300
Managers' success is dependent on what 4 basic categories of skills...
Technical, Human Relations, Conceptual, Decision-making
300
Supervisors in particular must exhibit what three important dimensions of ethical behavior
Loyalty, Fairness, Honesty
300
Influencing people o act or not act in a certain way...
Leading
300
The discipline process consists of what four possible steps...
Warning(s), Suspension, Demotion, Dismissal
300
Increasing the skills that will enable employees to better meet the organizations goals...
Training
400
What awaits a new supervisor...
Accountability, Focus on Human Relations Skills, Changed Work Relationships, Focus on the Group, Power and Authority
400
Generalized, fixed images of others...
Stereotypes
400
A graph that helps decision makers use probability theory by showing the expected values of decisions in varying circumstances, is known as...
A decision tree
400
The process of putting off what needs to be done is known as...
Procrastination
400
What is the first step in the Training Cycle...
Assess training needs
500
Characteristics of a successful supervisor...
Positive Attitude, Loyal, Fair, Good Communication, Able to Delegate, Desire for the Job
500
Title VII of 1964 Civil Rights Act, amended in what year, created the Equal Employment Opportunity Commission (EEOC)...
1972
500
An idea-generating process in which group members state their ideas, a member of group records them, and no one may comment on the ideas until the process is complete is known as...
Brainstorming
500
According to Kurt Lewin's Model of Change, unfreezing, changing, and refreezing are phases of...
Implementing Change
500
Prejudices, Recency Syndrome, and Halo Effect are sources of what in a performance appraisal...
Bias