Virtual Card
What is Point of Sale (POS)
Describe standard ACH?
automatic clearing house - bank to bank transfer.
who utilizes NexusConnect?
Suppliers/Buyers
Daily Double!!!!!!
What is exact match? Can it be removed?
Security feature on Nexus virtual cards. One time use. Yes the supplier will reach out to supplier support to remove the exact match on that current card and all cards in the future.
Where is the Nexus Corporate office located (city,state)
Falls Church, Virginia
How do suppliers receive virtual card payments?
email remittance
Describe Virtual Card Payments
Single swipe credit card for your suppliers to manually process the credit card payment in their POS to receive the funds. Remittance details will be emailed to the supplier to process.
what type of documents can be loaded to NXC?
invoices, insurance documents, PO's.
Where can you locate the Macros?
Salesforce
What is required to do when requesting time off/sick leave?
Send Lindsey an email and schedule the time off in Outlook.
Are there fees associated with virtual card payments?
Yes. Interchange Fees.
what types of payment methods are revenue generative?
VC and NexusDirect
How can suppliers connect with buyers in connect?
Invite code and or tax id
What is needed to process a virtual card payment by suppliers?
POS/merchant acquirer
What do you do if you have a fraud ticket?
Deactivate the bank account and NexusConnect account. Mark the ticket as fraud and notify Lindsey, Lisa and Val.
What is included in the virtual card remittance email?
Credit card number, cvv code, amount, invoice, expiration date and address pertaining to credit card.
DAILY DOUBLE!!!!!!!
What is NexusDirect? Is there an interchange fee assoicated with NXD payments?
NexusDirect is essentially ACH, we have partnered with JP Morgan Chase who does the heavy lifting to process the electronic payment directly into your bank account. If you do not have a point of sales system or your interchange fee is too high this is a great payment solution for you. There is an interchange fee associated with accepting these payments and that is 2.8% plus .40 cents per transaction. If you are banking with Chase, you will receive your payment same day!
If doing business with Nexus, is NexusConnect the only resource we offer to suppliers to submit invoices?
No. They can also use BPO
What is the introduction on all Inbound calls?
What is the default calendar view in NexusConnect for Payments Received and Invoices?
30 Days is the default view.
how many days it take for a supplier to receive a virtual card payment once it has been approved by the client in NP?
4 days
Name the bank that manages our virtual cards?
JP Morgan Chase
Is there an integration between NXC and NP?
Yes. (Elaborate)
What is a Macro
Templates available on tickets to auto populate the information to escalate a ticket
How can you search for a supplier in NexusConnect?
Company name, tax id or email address