DSV Order Management
Who do we contact for invalid address?
Email Reso
This item is unpublished because it doesn't have an active distribution center, what do we do?
Refer to the Checking Inventory workflow in the article INTERNAL USE: Inventory Issues (Supplier).
If the DSV is unable to update their inventory, what do we do?
Confirm the reason for cancellation.
Use the email template UA - 55 - DSV Out of Stock
This item is unpublished because it doesn't have a main image, what do we do?
Ask the DSV to upload an image for the item in Item 360.
NOTE: Always advise the DSV to make content changes on their end
Suppliers must work with their buyer/merchant for assistance when adding sales restrictions to items for specific states. (T or F)
True, if a DSV Supplier wants to restrict orders from Hawaii, they need to reach out to their buyer/merchant.
This item was manually unpublished by our Online Retail team. To republish the item, email Business Process Support. What do we do?
Email the Business Process Support team (MDseops@wal-mart.com)
Refusing to Ship via USPS, what do we do?
Confirm the reason for cancellation.
Use the email template UA - 57 - DSV Refusing to Ship via USPS.
This item has been discontinued. What do we do?
refer to merchant
Transfer cases to the DSV Ops queue to help cancel orders for the following reasons:
100+ orders
50+ orders for Apple, Playstation, or Xbox items
Scenario not covered in this article
This item is unpublished because it's part of an inflex kit, what do we do?
Refer to merchant