Supply Chain Knowledge

WMDC Shortages

100

What time frame do you have to file a claim?

72 hours

200

When does the time to file a claim start?

As soon as it's delivered at the store

300

What is the cost requirement for a shortage claim? 

$600 cost per item

400

True/False: 

• Regional DC shortages stores must always adjust on hands manually.
• Grocery and Fresh DC stores should not adjust on hands manually if the claim denies.

True, False

500

What is the claims email? 

 [e-mail]

WMDC Mislabels

100

True/False: Mislabels greater than $600 cost per case

False, $100 cost per case

200

True/False: There are 2 other emails to send claims to?

False, Stores should Scan/Send the form to the email address for the DC. Do not use any other email address for DC claims. 

300

True/False: Store must print and complete WMW-1255 Mislabel claims form?

False,  WMW-1267 Mislabel Claims Form 

400

True/False: Stores must complete and submit mislabel claims form within 72 hours to file the claim. 

False, Must complete and submit within seven days to file the claim.

500

How much time does the Warehouse have to approve or deny the claim?

48 hours of receipt (Same as shortage claims) 

Claim Status

100

Who is the best Facilitator EVER? 

Kelly! :)

200

How does the store know if they're received a credit on a warehouse claims?

By reviewing the Monthly Invoice Summary Report (OBW Claims)

300

What are the denied claims categories?

Item Cost - Does not meet the extended item cost criteria. 

Pallet Cost - Does not meet pallet cost criteria. 

Time - Does not meet time criteria. 

400

Which KB would you use to locate claims forms and other important information? (like a landing page)

Supply Chain Procedures KB

500

What is Kelly's least favorite veggie?

Broccoli 

Finalized Trailer Did Not Arrive

100

If the finalized trailer did not arrive, agents should call the sending DC with the store, trailer and ____ ?

Route number (on Grocery orders, GMs will not have Route numbers)

200

True/False: If the DC confirms that the finalized trailer has not arrived ask the DC to verify where the trailer is and if it will deliver to the store. 

True

300

If the DC confirms the trailer never delivered to the store, who is able to back out the invoices?  

DC systems team

400

When finalizing your OSC ticket, what documentation is needed in the notes?

invoice numbers

500

True/False: When Kimberly goes on vacation soon, after she gets off her flight, she will be on the beach. 

False, mountains 

Store's Receiving App Not Showing Trailer

100

True/False: 

1. Store will need to contact Field Support EMS for help with finalizing the trailer in the app.
   • Field Support EMS Phone: [phone]

True

200

What does Sarah have baking in the oven?

Apple Tart

300

"If you're happy and you know it ___ ____ ____" 

Clap your hands

400

Who Loves KB the most?

Kelly loves Kay Beh! 

500

True/False: Gabriel loves driving around on his Huffy 10 speed.

False, he owns motorcycle (Honda Grom)