Show:
Customer Service
Acronyms
Networking
Tools
DOUBLE BONUS
100
All support requests need this.
What is a ZenDesk ticket
100
BYOD
What is Bring Your Own Device
100
Aruba
What is OC's new wireless hardware manufacturer
100
the keystroke combination to reset NVR
What is Command-Option-P-R
100
first place to look for support information
What is "the Forums"
200
Be a team player Be empathetic Be professional
What are Dr.Burt's 3 B's
200
VoIP
What is Voice over Internet Protocol
200
Extreme
What is OC's network equipment manufacturer
200
3 Mac Boot Modes
What is Safe Mode, Single User Mode, Verbose Mode
200
Shoretel's desktop client
What is Communicator
300
Wrote "the purpose of business is to create and keep customers"
Who is Peter Drucker
300
NVRAM
What is Non Volatile Random Access Memory
300
EaglesNet
What is one of OC's SSID's
300
a secure print management software.
What is Uniflow
300
new myOC solution.
What is AT&T Campus Guide
400
know for saying "What's that sound"
Who is Steve Wynn
400
MRI
What is Mac Resource Inspector
400
Amag and Persona
What are OC card access control systems
400
Apple's required Hard Drive Diag tool
What is Storage Diagnostics
400
Said " Life is either a daring adventure or nothing at all"
Who Helen Keller
500
process of asking questions to narrow down the problem
What is the question funnel
500
VDI
What is Virtual Desktop Infrastructure
500
OC's Network administrator
Who is Lyle Campbell
500
Key sequence to see wireless details including transmission rate.
What is "Option" + click on wireless status icon in menu bar
500
Emergency Communication System
What is RAVE