Sound Issues
Key words used when the speaker is blown
No sound
High pitch then nothing
Crackling
turned Volume all the way up
what is our warranty time frame
1 year limited warranty
30 days no questions asked
(How would you respond) I wanna return my earpiece I got it from a local cop shop
Okay let me connect you to warranty support
(how would you respond) I shipped my earpiece back wheres my earpiece?
Tracking number
Check system
Make sure they check their junk mail if they haven't received and email form Angel
9-4:30 pm
(how would you respond...) Everything is muffled i can barely hear its worse than the acoustic tube
we might now be a great fit for you if you perfer another item we understand
what does our warranty cover
manufactured defects that happen during production
(how would you respond) Can you recommend a tape for me to use since my earpiece is breaking apart.
We do NOT !
Shipping time frame
2 business days
(how would you respond....) I called on Saturday but y'all didn't answer
SYMPATHY !!!
inform of phone hours
get their issue resolved the best we can
I never heard anything in this earpiece!!! ever!! it came broke!
we check our products multiple times
please send it back for testing
(how would you respond) The warranty isnt working online i need a shipping label.
make sure we cant help them to be able to avoid them sending it in
if its truly not working online and they are within time frame get a label made
i need to buy an earpiece right now.
sales
(how would you respond.....) How do i exchange or get a refund?
online system
make sure its within time frame
walk through
(How would you respond....) Customer stars cursing
I will get you have to a manager
Bonus: let the customer sit on ice for at lease 24 hours then have them get a call back
Broke in a fight (covered or not covered)
not covered
I need to speak with Mark E!
How can we help you?
He doesnt take calls
How would you respond?
Purchased from Amazon
Amazons customer not N-ear's
How would you respond( I will report you to the BBB!)
Get a manager