tNPS
ProSat
Resourcefulness
Complex Problem Solving
Communication
100

___, you are a hero! Thanks for helping me with the very challenging customer problem and teaching me Gen AI. I'm relieved to have had the straightforward conversation. You're very savvy and a great leader.

You got that right!
It's Irene!

100

____ is the magic fairy dust for Intuit.   Somehow just makes everything work.  

Who is Zachary!!

100

I could not have done it without you.  Thanks much.

Who is Darlene!!

100

Ms.__ was very professional and had extensive knowledge. She resolved the issue. She stayed with me until the very end. She gave me full explanations on all of the tax law to assist me in explaining the law to the client.

Who is Christina!!

100

Patience of a saint....thank you so much! I could not have maneuvered this one without your help.

Who is Michelle!!
200

___ saved the day and hung in there until I was taken care of even through tech issues! Great lead!

Who is Sharon!

200

____ went out of her way to assist in a tricky situation. I appreciate her guidance.   ___rocks!!!!!

Who is Nikki!

200

__ WAS SO NICE, SHE HUDDLED WITH ME TO HELP RESOLVE THE ISSUE. SHE HAD THE SUPER POWERS TO FIND A CX CALL SO I  COULD ADDRESS THE IRS LETTER . ___ IS SUPER PATIENT AND UNDERSTANDING A++++

Who is Kristen!

200

Very quick and understood what I needed without dragging it on.

Who is Brigitte!

200

Loved his assist! Understood fully the extent  I did not want the cx to leave until issue was resolved.  He understood the assignment and his help was greatly appreciated. The issue was resolved and the cx was extremely grateful.

Who is Charles!!

300

___ was just awesome!  She knew her stuff.  Blew me away with her expertise and tax knowledge.

Who is Juana!!

300

Absolutely amazing and thorough, resolved 5 problems and the 2 I was having issues with.

Who is Lit!!

300

Thank you _____! I wish more leads would be like you!

Who is Aiesha!

300

___ was a rockstar! We had an issue with Transmission on amendment. He took the time to work with me understand my issue and escalate it. He stayed with me until the end as I needed help to work with the customer.

Who is Tim!!

300

LIFE SAVER IN MY FULL SERVICE RETURN Shenanigans!

Who is Ronnie!!

400

___was very patient, collaborative and persevered through a complex issue.

Who is Kim!!

400

 ___ went above and beyond to help the CX. Much appreciated!!

Who is Mikaela

400

Thanks for your knowledge and fast and efficient assistance. You help was was very valuable in helping me with maintaining smooth and flowing assistance with the customer.

Who is Harvey!!

400

She was great in helping me out a jam

Who is Ashley!!

400

___ was very patient and knowledgeable! She provided several avenues of help to successfully resolve my issue and remained very focused and determined to provide the assistance I asked for....she has a warm and cheerful personality!

Who is Traci!!