CEM
Boost Mobile
General Knowledge
Miscellaneous
Vintage Apple
100
Thought not part of the CEM, these two steps are part of completing your interaction.
Ending the chat and logging
100
The amount that customers get off of an iPhone 16 model when opening a new account.
$1,000
100
The type of hero AppleCare that impacting our overall AppleCare results right now.
AppleCare for headphones
100
This manager played drums in high school.
Angela
100
Released in January 2004, this cheaper, sleeker and cooler version of the music player came with a belt clip!
iPod Mini
200
The step of the CEM that most questions on the NorthStar reference.
'Based on Discovery'
200
The plan type customers need to sign up for with Boost Mobile to receive their carrier deal.
$65/month Boost 'Infinite Access Plan'
200
The times during the day that VTO requests are reviewed for approval.
10 AM, 2 PM, and 5 PM CT.
200
This manager loves high end speakers. When they buy them, they hide them in the car from their spouse and then sneak them into the house when they're sleeping.
Richard
200
First debuting on iOS2, this Apple product is often referred to as being far more inventive and innovative than anything Apple's ever done.
The App Store
300
The amount of time to wait for a non responsive customer in chat and what is the process?
2 minutes after the Greeting, greet again
3 minutes and send a message about not receiving a response and encourage to contact Apple again if they require assistance.
300
How/Where customers can activate the Boost Mobile carrier deal.
Apple Retail is in the only physical location where customers can activate with this deal.
300
The type of PTO that needs to be submitted to cover Planned Sick Time in Shifts that won't impact your Personal Allowance Balance.
Sick Time
300
This manager's go to karaoke song is Careless Whisper.
Laura
300
This first affordable mainstream digital camera was released in 1994 with a price tag just under $1,000.
The Apple Quick Take
400
These are 2 of the 4 focuses from the CEM for our customer interactions.
1. Asking relevant questions
2. Making a recommendation/positionedAppleCare based on Discovery
3. Directly asking for the sale
4. Offering to stay with the customer thru checkout
400
The customers eligible for a Boost Mobile Financing Upgrade.
Existing Boost Mobile Infinite Access Plan for iPhone customers who have had their iPhone for at least twelve months
400
The biggest change in the updated VTO process.
VTO will not be granted before any meeting, training, or other business related segments have been completed.
400
This manager loves to kayak, they own 2!
Reina
400
This limited edition desktop computer was released in 1986 with only 50,000 units produced and sold.
Apple IIGS Woz Edition
500
The 5 steps of service in the Sales Chat CEM.
Welcome
Learn
Discover
Recommend Solutions
Close and Next Steps
500
Boost Mobile customers enrolled in the Boost Mobile Infinite Access Plan for iPhone financing looking to upgrade, are not eligible for this service.
Apple Trade in Program
500
What you shouldn't be afraid of.
Updating to Prism v27.0.0
500
The names of Michelle's two kids.
Ella and Coco
500
Originally produced in 1991 by the creative director of Walt Disney Imagineering, these were given out to Macintosh users at the Disney Studios.
Mickey's Mac Club pin
