Pillars
Name at least one metric under the Service pillar.
What is Patient Experience (Press Ganey), % of appointments scheduled online (MHO)
TCM
What is hospital discharges
Allows patients to look for any available appointment on the schedule that matches their needs. The offered schedule is limited to what is released and fully available for a given provider's template (No overrides)
What is Direct Scheduling
Employees waiting because workloads are not level; patients waiting for an appointment
What is Waiting
To be the most comprehensive, integrated and connected health system for getting and staying well
What is Our Vision
Name at least one metric under the People pillar.
What is Employee Satisfaction (EOW), Clinician Satisfaction
AWV
What is Annual Wellness Visit
What is Open Scheduling
Expired supplies that must be disposed of, such as out-of-date medications
What is Inventory
It's about making a difference by bringing our best work each day. It's the difference one person makes for patients and teammates, with every interaction, every time
What is the Power of One
Name at least two metrics under the Quality pillar
What is Quality performance, Disease Burden Capture (HCC), Hypertension Control (2nd BP)
PCIM
What is Patient Centered Integrated Management
Allows staff to bypass standard Direct Scheduling rules and offer a patient a specific visit type/provider/department/time.
What is Ticket Scheduling
Poor layout, such as supplies located in separate area
What is Transportation
Caring for our patients first and our people always
What is Our Mission
Name at least one metric under the Growth pillar.
What is total active patient lives (APL), total patient visits, Median days to new appointment (MDNA)
PDCA/PDSA
What is Plan Do Check Act or Plan Do Study Adjust
A batch job that runs and sends offers to patients for open slots. This requires that the patient has an existing appointment that matches the slot, and can only move an appointment forward based on the parameters (early morning offers are for same-day slots, evening offers extend up to 30 days out)
What is Fast Pass
Exam room missing an item; wrong medicine or wrong dose administered to patient
What is Defect
A new digital program beginning with blood pressure management. Designed to support patients with ongoing health needs, the program enables patients to monitor their health from home and receive proactive, tailored support to help them stay on track
What is Sutter Sync
Name at least one metric under the Finance pillar.
What is Operating income, Supply expense, Productivity
MDI
What is Managing for Daily Improvement
Allows open scheduling to same-day care. (Urgent/Walk-in Care) Patients select a care center and how soon they think they will be there.
What is On my Way
Doing unnecessary diagnostic procedures
What is Overproduction
Name the 3 steps of Communication
What is Warm Welcome, Narrate Care, Fond Farewell