BPO I
Which country is hailed the
"Call Center capital of the world"?
The Philippines!
SVC is in the BPO industry. Yes or no?
Yes!
What does "SVC" stand for?
Select VoiceCom
Where is SVC located?
Cebu, IT Park
What does "BPO" stand for?
Business Process Outsource
The call center has been around the Philippines since when?
1992
SVC celebrated it's 15th anniversary last year. What year did the company start?
2008
What building is SVC located?
i1 Building
Philippines currently holds how many percentage of the world's BPO market?
15%
There are how many Filipinos estimated to be working in the BPO industry?
1.4 Million Filipinos
What is SVC's social media handle?
@selectvoicecomph
What is SVC's hashtag?
#SeriouslyFun!
What is a Call Center?
An outsourcing service that processes incoming and outgoing service user calls for other companies.
A big part of why we are aligned with Western culture is due to our ______.
History
He is SVC's Chief Operations Officer.
Jermaine Arco
Who is the president of SVC?
Trevor Michael
What is BPO?
BPO, or Business Process Outsource is when a business part is outsourced by the third-party service provider.
One of the reasons why the Philippines is in demand is because Filipinos tend to have a ________ accent.
Neutral
SVC is an affiliate of?
Executive Boutique Call Center
Who is the CEO of SVC?
Mark Shapiro