Gift Card 101
Physical gift cards be purchased
Answer: What is Online and Retail?
Things performed in SVS Tools
What is Unlock a PIN ?
Permanant status suspended all transaction the card is___
What is blocked?
______ transactions will display default
what is approved?
The____ that either the customer loaded or was pre loaded
What is working balance?
3 statues shown on gift cards.
What is Active, InActive, and DeActive
Things performed in SVS tools ?
What is Preview PIN Status ?
Cannot be reverse, if needed a new card will need to be issued.
What is deactivate?
you must ____ any declined transactions
what is click?
The ___number associated to the gift card
What is pin?
The very first transaction you should see when viewing transaction history
What is Active and Issue?
Things peformed in SVS Tools
What is Preview the amounts, dates and times a gift card has been redeemed ?
Default status for all open balance cards, card is ready for use.
What is active?
the action required to see more details, such as the merchant
what is to click on any transaction?
Fandango is able to activate retail gift cards if a ___is provided
What is receipt?
When gift card is inactive in SVS
What is CU will need to contact the store or provide a copy of the receipt to have it loaded with the balance.
Things that can be performed in this SVS tool
What is Preview approved and declined transactions ?
Temporary status suspending all transactions on the card.
What is Frozen?
this process occurs when customer requests a refund and we processed it as an exchange or visa versa
what is cash out?
This is the primary systems used
What is OSI/SVS or Ceridian?
The date embedded in the expiration date in the magnetic strip.
What is Expiration Date?
Things performed in SVS Tools
What is Preview the amounts, dates and times a gift card has been redeemed
_____ cards are deleted nightly.
what is blocked?
a ______ / ______ in a gift card transaction occurs when a gift card is charged, however the transaction did not complete successfully
what is fail and void
Tool would you check a gift card balance
What is SVS/Admin