Crisis and Solutions Work
Intervention Skills
Confrontation and Documentation
Evaluation and Disengagement
Working with Families
100

This model includes universal screening, brief interventions, and referral to treatment.

What is SBIRT?

100

This model’s “T” refers to follow-through and ensuring continued support.

What is the ACT Model?

100

This documentation format includes Subjective, Objective, Assessment, and Plan.

What are SOAP notes?

100

This evaluation type assesses the final outcome of services.

What is a summative evaluation? 

100

Re-authoring a family story emphasizes strengths, resilience, and this hopeful component.

What is purpose or hopefulness?

200

This type of question helps clients picture life if their problem suddenly disappeared.

What is the Miracle Question?

200

These questions help clients rate feelings or progress using a 0–10 scale.

What are scaling questions?

200

Confrontation should be offered in a way that is nonjudgmental, non-threatening, and this.


What is non-adversarial? 

200

This type of data counts how often a behavior occurs.

What are frequency counts?

200

This type of change addresses underlying family structures like hierarchy and boundaries.


What is second-order change?

300

One of the 5 elements of Crisis Intervention includes maintaining this throughout the crisis period.

What is frequent contact?

300

This form of empathy helps clients explore deeper, underlying feelings.


What is additive empathy?

300

This type of confrontation uses two-part statements such as “On one hand… but on the other hand…”

What is assertive confrontation?

300

Disengagement should begin at this point in the helping relationship.

What is the first meeting?

300

This describes a family’s ability to recover from challenges.

What is resilience?

400

Small, measurable action steps that move the client toward a larger goal.

What are specific tasks?

400

This occurs when unresolved past feelings are transferred onto the social worker.


What is transference? 

400

This is required before using confrontation with a client.


What is a trusting and safe relationship?

400

This ethical principle ensures clients are not abandoned during termination.

What is Ethical Disengagement (Code 1.17)?

400

Weekly family meetings and I-statements are examples of these.

What are tasks for achieving a family goal?