Bloom Readings
generally applied to the prolonged experiences of exposure to adverse conditions that occur in childhood when the body’s stress management resources are overused and over taxed.
What is toxic stress
Leaders of today’s nonprofit social services organizations are called upon to be agents of change in what two different arenas?
a.among those we serve and
b.within our own organizations (Mortell and Hansen-Turton, Ch. 1, pg. 4)
a.Idealized influence
b.Inspirational motivation
c.Intellectual stimulation
d.Individual consideration
What are the four characteristics of transformational leadership
List 3 micro skills are important for social work in macro contexts with organizations and communities?
a.Group skills
b.Communications skills
c.Effective interviewing (paraphrasing, reflective responding, clarification, etc.)
d.Practicing warmth, empathy, genuineness/authenticity
e.Verbal behavior
f.Eye contact
g.Attentive listening
h.Facial expressions
i.Body positioning
j.Multicultural sensitivity k.Understanding/assessing nonverbal behavior
The pillar that is also referred to as "the language we use to understand problems and solve them without blaming ourselves or others
What is SELF
Mechanistic & Humanistic
What are mental models?
The 2 major social and economic force impacts the service provision of many human services agencies in the United States?
What is managed care and poverty
Define the terms in Brockner’s formula: (D x V x P) > C
What is D = Dissatisfaction with the status quo V = Vision P = Process C = Cost of the change
Step 1: Engagement
Step 2: AssessmentStep 3: Planning
Step 4: Implementation
Step 5:Evaluation
Step 6: Termination
Step 7: Follow-up
What are the seven steps of the Generalist Intervention Model
Focuses on community assets; looks to the community first for solving community problems; relationship driven
What are the three tenets of Asset Based Community Development
Pillar 1:Trauma Theory
Pillar 2: The Seven Commitments
Pillar 3: SELF
Pillar 4: Toolkit
What are the four pillars of the sanctuary model
a.Clear goals
b.Structure and membership ties to goals c.Commitment of all members
d.Collaborative climate
e.Standards of excellence
f.Information-based decision making
g.External support and recognition
h.Principled leadership
What are the characteristics of effective teams
Leadership buy-in; Approaching change using “the ripple effect;” An informed, intentional process
What is the factor that contributes to successful implementation of organizational change?
List 3 causes organizational stress?
a.Staff turnover
b.Vicarious trauma
c.Decreases in funding
d.Anything that compromises the safety and security of the system
When punitive measures are used to make change, but actually make things worse, this is called
What is self-destructive organizational behavior (internalized aggression).
1. Nonviolence 2. Emotional Intelligence 3. Social Learning 4. Open Communication 5. Social Responsibility 6. Democracy 7. Growth and Change
What are the 7 commitments
Hear (understanding people’s needs) Create (translate opportunities into solutions) Deliver (move toward successful implementation and track the impact of solutions)
What are the 3 components of human-centered design
Describe one way that the decision-making process in an organization changes when the organization is under stress.
a.As decision-making becomes increasingly non-participatory and problem solving more reactive, an increasing number of short-sighted policy decisions are made that appear to compound existing problems.
b.Attention narrows, there is a focus on threats, and cognitive rigidity is established.
c.Can result in premature closure
d.Failure to generate all possible alternatives and possible consequences
e.Black & white thinking
Focuses on collective action to solve problems and increase access to resources. The whole is more than the sum of its parts with individuals seeking equilibrium to maintain the status quo when threated by outside stressors.
What is the ecological theory?
Name two behaviors that trigger mistrust.
What is
a.Silence b.Glaring c.Abruptness d.Snubbing e.Insults f.Blaming g.Discrediting h.Aggressive i.controlling j.threatening k.Yelling and shouting l.Public humiliation m.Angry outbursts n.Secrets o.Indirect communication p.Lack of responsiveness to input q.Mixed messages r.Aloofness
What does each letter of S.E.L.F. stand for?
S = Safety E = Emotion Management L = Loss F = Future
What 3 things need to happen when an organization’s strategy needs to change?
a.Leaders must be able to make strategic choices for the organization that are aligned and informed by the current culture
b.Leaders must involve more people in the decision-making process
c.Personal communication and visible leadership from the CEO are critical Mortell and Hansen-Turton, Ch. 5, pgs. 86-87
The Mortell & Hansen-Turton text explains that, like individuals, organizations function, communicate, and make decisions by a set of norms, values, and habits that are heavily influenced by its ________________.
What is culture
The physical area where an individual's needs are met; the social interactions that take place within a physical space; the meaningful affiliation that an individual has with a particular physical space.
What is a community (according to Holtz)
As communication structures become more compromised in organizations, important topics become "undiscussable," spoken only in the "meetings after the meetings." As a result, the issues that are associated with the greatest emotional charge are separated from normal organizational function.
What is organizational alexithymia