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Bloom Readings
Mortell and Hansen-Turton
Organizations
Generalist Practice
Miscellaneous!
100
generally applied to the prolonged experiences of exposure to adverse conditions that occur in childhood when the body’s stress management resources are overused and over taxed.
What is toxic stress
100
Leaders of today’s nonprofit social services organizations are called upon to be agents of change in what two different arenas?
a. among those we serve and b. within our own organizations (Mortell and Hansen-Turton, Ch. 1, pg. 4)
100
a. Idealized influence b. Inspirational motivation c. Intellectual stimulation d. Individual consideration
What are the four components to transformational leadership
100
List 3 micro skills are important for social work in macro contexts with organizations and communities?
What is a. Group skills b. Communications skills c. Effective interviewing (paraphrasing, reflective responding, clarification, etc.) d. Practicing warmth, empathy, genuineness/authenticity e. Verbal behavior f. Eye contact g. Attentive listening h. Facial expressions i. Body positioning j. Multicultural sensitivity k. Understanding/assessing nonverbal behavior
100
The “alarm bell” of the social immune system
What is organizational conflict
200
Mechanistic & Humanistic
What are mental models?
200
The 2 major social and economic force impacts the service provision of many human services agencies in the United States?
What is managed care and poverty
200
25. Define the terms in Brockner’s formula: (D x V x P) > C
What is D = Dissatisfaction with the status quo V = Vision P = Process C = Cost of the change
200
a set of principles which guide professional behavior
What is ethics
200
When dissent is silenced in an organization, this leads to
What is disempowerment (the blind leading the blind).
300
Trauma Theory The Seven Commitments SELF Toolkit
What are the four pillars of the sanctuary model
300
a. Clear goals b. Structure and membership ties to goals c. Commitment of all members d. Collaborative climate e. Standards of excellence f. Information-based decision making g. External support and recognition h. Principled leadership
What are the characteristics of effective teams
300
Leadership buy-in; Approaching change using “the ripple effect;” An informed, intentional process
What is the factor that contributes to successful implementation of organizational change?
300
List 3 causes organizational stress?
What is a. Staff turnover b. Vicarious trauma c. Decreases in funding d. Anything that compromises the safety and security of the system
300
When punitive measures are used to make change, but actually make things worse, this is called
What is self-destructive organizational behavior (internalized aggression).
400
1. Nonviolence 2. Emotional Intelligence 3. Social Learning 4. Open Communication 5. Social Responsibility 6. Democracy 7. Growth and Change
What are the 7 commitments
400
Hear (understanding people’s needs) Create (translate opportunities into solutions) Deliver (move toward successful implementation and track the impact of solutions)
What are the 3 components of human-centered design
400
Describe one way that the decision-making process in an organization changes when the organization is under stress.
What is a. As decision-making becomes increasingly non-participatory and problem solving more reactive, an increasing number of short-sighted policy decisions are made that appear to compound existing problems. b. Attention narrows, there is a focus on threats, and cognitive rigidity is established. c. Can result in premature closure d. Failure to generate all possible alternatives and possible consequences e. Black & white thinking
400
Our guest speaker mentioned the Board of Directors should include 3 components:
What is time, treasure and talent
400
Name two behaviors that trigger mistrust.
What is a. Silence b. Glaring c. Abruptness d. Snubbing e. Insults f. Blaming g. Discrediting h. Aggressive i. controlling j. threatening k. Yelling and shouting l. Public humiliation m. Angry outbursts n. Secrets o. Indirect communication p. Lack of responsiveness to input q. Mixed messages r. Aloofness
500
What does each letter of S.E.L.F. stand for?
S = Safety E = Emotion Management L = Loss F = Future
500
What 3 things need to happen when an organization’s strategy needs to change?
What is a. Leaders must be able to make strategic choices for the organization that are aligned and informed by the current culture b. Leaders must involve more people in the decision-making process c. Personal communication and visible leadership from the CEO are critical Mortell and Hansen-Turton, Ch. 5, pgs. 86-87
500
20. The Mortell & Hansen-Turton text explains that, like individuals, organizations function, communicate, and make decisions by a set of norms, values, and habits that are heavily influenced by its ________________.
What is culture
500
Presentation used in the VA on the importance of forming partnerships. A key emphasis is: you can’t do it all alone! You have to partner with other agencies to really make change happen. What else needs to happen?
What is forming a coalition, creating a mission and a vision
500
Name the Seven Commitments.
What is 1. Nonviolence 2. Emotional Intelligence 3. Social Learning 4. Open Communication 5. Social Responsibility 6. Democracy 7. Growth and Change