Scheduling
If a Flight Attendant has Airport Standby on their schedule and a trip assignment the same day, do they need to check in for their Airport Standby?
Yes. Airport Standbys must check in for their reserve assignment even if they have a trip assigned later in the day.
How many Southwest or other carrier flights must you list for, and be present at the gate, in order to be covered by the Commuter Policy?
1 Southwest Flight or 2 On Other Carriers
Flight Attendants must list and be present at the gate. However, if a Flight Attendant listed and presented themself and encounters irregular operations they should notify Scheduling immediately/prior to scheduled check-in or contact time. Flight Attendant will need to follow Scheduling direction. (Refer to Article 33)
What indication must the Pilots give the Flight Attendants that they are able to disarm the aircraft doors at arrival?
The seatbelt sign is turned off.
Who is responsible for familiarizing themselves with SWA policies, flight attendant expectations, and the contract?
It is the employee’s responsibility. If something is unclear, reach out to your leadership team or TWU representative for clarification regarding the contract.
Can you use KCM for personal international travel?
No, for personal international travel, you are subject to standard customer security procedures.
What is the length of time you have to call Scheduling back or acknowledge on your board, if you miss a call?
20 mins – or you can self-acknowledge the assignment.
When must your commuting flight be scheduled to arrive for your Reserve?
Thirty (30) mins prior to contact time on the first day of a Reserve block.
What do A and C Flight Attendants need to do before opening the doors upon arrival?
Assess the door, verify it is disarmed, and confirm the cross-check is complete.
Name at least three ways you can contact your Onboarding Supervisor?
Teams message, Teams Call and Email.
Does it count as an occurrence if you used a PIN (Personal Illness note) or Doctor’s note to remove the points for your sick calls?
Yes, it counts as an occurrence. Using a PIN or Doctor‘s note to remove points does not remove the occurrence.
What are the 3 check in options?
CrewHub, Airport Check in phone, Base computers.
Scenario: You are based in MDW. You listed to fly on American Airlines to ORD and Alaska Airlines to MDW. Are you covered by the Commuter policy if you do not make it on either flights?
No, commuter policy only covers when flying into a base.
What is the C Flight Attendant required to tell the A Flight Attendant prior to the FWD Entry door closing?
Cabin Secured and OWWE has been briefed.
If you’re given the jumpseat, who must you introduce yourself to?
Both the Pilots and FA’s
If you travel out of uniform and get selected random at KCM can you change into your uniform to avoid liquid restrictions?
No
When am I required to be on the aircraft before every leg?
30 mins prior to departure for Domestic/45 mins for Hawaii and International flights.
You have some time between your reserve shifts to go home. Will you be covered by the commuting policy if you leave to go home during your 3-day block of reserve?
No, the commuting policy only applies to the start of a block or trip assignment.
Can a deadheading (DH) flight attendant board the aircraft before the entire working crew has arrived onboard?
No, this would be a minimum crew violation.
Who do you need to notify and what must you submit if you receive an occurrence?
You must notify your Onboarding Supervisor and submit an IR
How many occurrences are you allowed while on probation?
Two (2)
Which reserves are not liable for airport standby?
SAR and SPR
To ensure compliance with Class 1, #17: What is the maximum driving distance from domicile during reserve contact hours?
Flight Attendants must be within a 2-hour driving distance from their base at their contactable time.
Where, what and when should you be doing on your 30 second review?
On your jumpseat, in your brace position during take off and landing.
List the steps in the correct order of the 5 hospitality wheel.
1. Welcome
2. Engage
3. Serve
4. Appreciate
5. Repeat
Where do you request or manage any type of Leave (Medical, Military, Maternity, etc) or have Jury Duty?
In Workday/Attendance & Leave