Station Emergency Plan
What is the difference between a Customer and a Passenger
A Customer is anyone who is a consumer of Southwest services.
A Passenger is someone that is actively on the aircraft.
LAX
Los Angeles, California
This is when a HAZMAT incident have to be reported
What is immediately?
He is Our CEO
Who is Bob Jordan?
There are 5 Primary roles of the SEP, name 2 of them.
What is:
Station Emergency Control Room Leader (SECR), Emergency Operations Center Liaison (EOC), Customer Care Leader, Passenger Room Liaison, Family and Friends Room Liaison.
STL
Saint Louis, Missouri
This is the limit of dry ice that a Customer can check or carryon.
What is 5.5 lbs.
Who is MDW's General Manager or Station Manager
Who is Rhonda Avilia
This is an additional role that reports to the accident scene, if permitted and reports information back to the Emergency Operations Center Leader (EOC Leader)
What is the Command Post Liaison
New Orleans, Louisiana
MSY
These are the only two scenarios where we can carry spillable batteries.
What are a Customer’s wheelchair/ mobility aid or Main Aircraft batteries.
Chicago MDW was the ______ city in the Southwest system
What is the 21st?
This role ensures the safety and security of Our surviving Crew
What is the Crew Coordination Liaison
Panama City, Florida
ECP
This must happen in order to transport smart luggage
What is the batteries must be removable?
This amendment limited Southwest to only fly to contiguous states from DAL Love Field.
What is the Wright Amendment
This is where the SEP is located at Our Airport
What is the Command Center
Turks and Caicos
PLS
What are some examples of a hidden shipment indicatiors
What are toolboxes, coolers, camping backpacks
These were the first 3 cities that Southwest flew to. Must answer in the City Code
DAL, IAH and SAT