Step 1
Who do we contact to take over a customer?
CSS
What does MTD stand for?
Meter Technical Details
What does COS stand for?
Change of supply
What is the software flow code?
D149
What is the UK average fuel mix for nuclear?
16.1%
How long is the cooling off period?
14 days
Who are the 2 electric partners appointed?
DC and MOP
Why does the customer need to submit OMR?
To receive an accurate bill
What flow code validates the gas meter?
URN
How many cooling off options does FAST customer have?
3
What are the 3 reasons on why a CSS would reject a switch?
Rejections, Objections and withdrawal
What does SSC and TPR stand for?
Standard Settlement Configuration
Time pattern regime
How long does it take for a DC to validate change of supply?
10 work days to 30 calendar days
What does secured active mean?
Secured supply with new supplier
What is a pre-paid customer?
A customer with a card or key to top-up their electric as they use.
If someone wants to cool off and withdraw from their FAST switch how many days do they have to wait?
they must wait 5 working days after their SSD date before they can switch away.
What does the MAM do for electric?
Nowt
What does XOSERVE do?
They maintain the gas database
What does API stand for?
applications programming Interface
List the 3 pillars to a smooth switch
All parties involved are happy with the switch
We need customer meter details (we need this so we know how to bill the customer E.G. Could be a pay as you go meter or DD)
We have to have a COS read (this is so we know when we bill from)
What are the 3 options once the customer wants to withdraw?
Change Tariff, new provider or go back to old provider.
What are the 4 pieces of information of an MRI?
Number of dials and digits, meter type, Location, Energisation Status.
Once the OMR is submitted if you add together the number of the flows what do you get?
157 (D71 + D86)
What are all the flow codes for a customers journey to join E.on for gas?
What is the capital of Russia?
R