Memberships & Pricing
How much is an intro rate?
$40
What are the benefits of vitamin c shower?
Good for hair and skin!
What do we require for guests to have when they do a session?
When do we collect a waiver from a guest?
Upon arrival before they do their session.
What kind of energy should every team member bring into the studio?
Positive, Professional, and Proactive energy.
How many different tiers of memberships do we have?
3 different (4x a month, 8x a month, unlimited)
What does SWTHZ stand for?
SweatHouz
What do we call a guest that is having a first time experience at SWTHZ?
An intro
What are the two platforms we use on member experience?
Axle and MindBody
Studio Leader
Assistant Studio Leader
Member Experience Lead
How much is a plus one for a member or pack holder?
$30
What is contrast therapy?
30 second pitch
What’s the most important thing to do when a new guest walks in?
Greet them by their first name and have them check in on the tablet.
If you forget to clock in what should you do?
Create a ticket on PROSPR.
Name on person from the STRIVEWELL corporate team.
Answer TBD
What pricing tier is SWTHZ Garwood and Short Hills at?
Tier 3
What are some benefits of using heat therapy?
Muscle relaxation, increase dopamine, decrease cortisol, mimics zone 2 workout.
What are some ways you can make a guest feel comfortable before their first plunge?
Recommend them taking deep breaths while they are in the plunge and letting them know if they get out to get right back in. Push themselves and strive for a minute!
Why is it important to log all guest information after an intro?
To make the experience more personable.
What does taking initiative mean at SWTHZ?
Problem solving and taking the lead. Solve the issue at hand and putting your best foot forward.
What is the value of a membership compared to a pack?
You are saving price per session and you are consistent.
How long is the recommended time in the sauna vs. the cold plunge?
30-45 minutes in the sauna, 3-5 minutes in the cold plunge, 9-11 minutes cold plunge weekly
What note are we completely when we have done an intro?
A POPR note in the contact log
What’s the expectation for greeting guests when you’re at the front desk?
Why is consistency across the team important for the guest experience?
To make sure everyone is getting the same experience and customer service throughout all our SWTHZ Location.