KPI 101
What are the 4 Core Metrics?
NP to Budget, Census to Budget, TOS Collections and Front Desk Denials
What is the goal for Active Patients Scheduled?
Current Week, +1, +2, +3 weeks?
90% Current Week
75% +1 (as of Monday of current week)
50% +2 (as of Monday of current week)
25% +3 (as of Monday of current week)
Where does the task go when there is a question regarding verification and authorization?
SEAAV
Ivy Rehab has how many clinics?
670+
What are the Front Office Collection Goals?
Copays >97%, Co-Collection >92%
What is SFQ? How does this impact Patient Care?
Script Frequency Quotient
This impacts patient's care so they can achieve therapy progress/goals per their Plan of Care assigned by their therapist
Where does the task go when there is a request to change current insurance on file?
OVRLP
Insurance Change/Correction
When was Ivy founded?
Bonus where are our headquarters located?
2003
White Plains, NY
What are the 4 supporting KPI Metrics?
What Front Office workflow has the biggest impact on our patients?
Scheduling!
Where does the task go when there is a question regarding a patients account?
CBOOR
Central Billing Office Ortho
What is Ivy Rehab's Mission?
“Personalizing Therapy. Empowering Teams. Living Life to the Fullest.”
What metrics and percentage determine your PC Bonus?
IE to Budget: 100% of the budget = 40% of the full Bonus
Census to Budget: 100% of the budget = 40% of the full Bonus
Upfront Collections: 94% Collected Payments = 20% of full Bonus
What is Fill Rate and where can you find this information?
Fill Rate is how full our schedules are, this can be found in Power BI
What do you do with B7 follow ups?
Teams Tammy or Damon to notify them!
How many states does Ivy Rehab service?
17 States, including Ortho and Pediatrics locations
What is the goal for and how do they impact patient care:
Arrival Rate, Kiosk Utilization, Call Rate, Email Collection
Arrival Rate: 92%
Kiosk Utilization: 20% or less in clinic check in
Call Rate: 85%
Email Collection: 90%
Power BI, let's review!
What do I do with a task in my bucket that is regarding an authorization request but additional information is needed?
Forward this task to SEAAV, Front Office doesn't work these!
Who is our current CEO?
Jason Strauss