History
In what year did Microsoft first introduce a chatbot in their products?
2014.
Microsoft's first significant foray into chatbots came with **Cortana**, a virtual assistant integrated into Windows Phone 8.1, released in **2014**. Cortana was Microsoft's answer to Apple's Siri and Google Now, allowing users to interact with their devices using natural language for tasks like setting reminders, searching the web, and managing their calendar.
However, Microsoft made a larger leap into chatbot development with **Tay**, an AI-powered chatbot launched in **March 2016**. Tay was designed to engage with users on platforms like Twitter by mimicking the conversational patterns of a teenage girl. Unfortunately, Tay was quickly taken down after it began generating inappropriate and offensive responses, due to learning from online interactions in less than 24 hours.
Following Tay, Microsoft introduced the **Azure Bot Service** in **2017** as part of its suite of cloud services, allowing developers to build, test, and deploy chatbots. Microsoft has since embedded chatbot functionality across its ecosystem, including in **Microsoft Teams**, **Power Virtual Agents**, and the broader **Microsoft 365** suite.
Who in our team loves to play tennis and travels to a country popular for its baguettes?
Alice Quist
We don't recommend. We don't want other teams to build another Skylight on top of our solutions.
In what year was dynamics omnichannel created?
Microsoft Dynamics 365 Omnichannel for Customer Service was introduced in 2019.
Who in our team is into fashion and overall has a fancy taste?
Sid Khanna
The latest update from product team was that one workstream can handle how many routing rules and queues?
up to 400
When was OCC first introduced by SxG ICON team?
In 2023, this is built in-house. We first onboarded Teams, Skype and GroupMe in Fall of 2023.
A team member who likes golf and his dog
Alec Sullivan
What are the three DFM roles?
agent, supervisor, engineer.
What is RAVE?
RAVE chat is an internal Microsoft tool used primarily for customer support. It's part of their Customer Relationship Management (CRM) system, allowing support agents to communicate with users through a chat interface. Microsoft typically uses RAVE chat to provide real-time support for troubleshooting and assisting customers with various issues related to their products, such as Office 365, Windows, or Surface devices.
If you encounter "widget.rave.office.net" during a support session with Microsoft, it is a legitimate subdomain used by Microsoft for these customer interactions. Some users have been concerned about the legitimacy of this tool, but it has been confirmed as part of Microsoft's official support structure
He's a talented singer and some of us found out about it last year.
Abhinab
JWT token has three parts
In terms of customer preference, XX% of users report that live chat offers faster solutions than other support channels like email or phone, and this has driven its adoption.
79%
A quiet painter in our team is...
Mili Ojus
Conversations may span multiple sessions or agents, depending on if and when the chat is escalated or transferred, but it's focused on the content of the communication. (aka, one conversation can have multiple sessions)