Rates
The Annual rate for All Access.
What is $263.88 plus fees & taxes?
These are the 2 Radio types our customers will have.
What is Sirius or XM?
This occurs every Tuesday.
What is Pay Day?
When entering an address, this is the first piece of information we need.
What is the Zip Code?
Disposition used when the customer says "No" after we ask for permission to continue.
What is Objects to SXM Subscription Policy/Protocol?
What is Mostly Music?
This Radio ID (ESN) will have only numbers.
What is a Sirius Radio?
What is 95%?
The preferred method of sending a Refresh Signal.
What is Texting?
If the customer hangs up with out acknowledging or verifying who they are we would use this disposition.
What is Not Available/Not Home/Call Back Set?
To qualify for family discount the customer must have this.
What is a full price All Access or Select plan?
The Nascar Channel is included with the Select plan for this type of Radio.
What is a Sirius Radio?
How many rings before we hang up and disposition as AC.
What is 5?
We use this hyperlink to add someone to the Do Not Call list.
What is Update Contact Preferences?
The disposition used if a customer had to return the new car because there were problems.
What is, No Longer Owns Vehicle/Radio?
The Dropsell for Action 4.
What is the Trial Extension/ AA 3mo for $2?
The preview channel for an XM Radio.
What is Channel 1?
It is ok to let someone "piggyback" under what circumstance.
What is none?
These 2 pieces of information will give the broadest results to locate an additional account.
What is last name and zip code?
We use this disposition when the customer says they are busy and will take care of it later, after we have attempted to follow the strategy.
What is Never Listened/Needs More Time/Too Early in Trial?
This plan receives a 23% savings with the Family Discount.
What is Select?
If a Customer with an XM Radio is a Howard Stern fan you would suggest this.
We read the California Consumer Privacy Act (CCPA)verbiage when a customer asks about this.
What the company does with their information?
We use this Note Type after we update contact preferences.
What is Escalation Follow-Up?
When a customer says "I definitely want to set the new car up but I usually just take care of it myself, so I will get it done when I have time."
What is Enjoys Service Plans to Renew Later?