Fun Facts About SYEMC
What does SYEMC stand for?
Surry-Yadkin Electric Membership Corporation
What is the name of the protective gear worn by line techs on their hands/arms and what is it made of?
Safety gloves/rubber.
Operations, Accounting, Member Services, Communications, HR, Safety, Energy Services, etc.
What is the name of the app that member-owners use to pay their bill, check their account, check their power usage, etc.?
SmartHub
What are some of the things SYEMC's IT Department does?
Computer assistance, printer assistance, security, camera installation at substations and at the office, staff badges, phone assistance, ipad assistance, etc.
When was SYEMC founded?
1940
What type of clothing is required for line techs?
Fire Retardant (FR)
What type of education is required to become a line technician?
Completion of High School or GED, followed by training at a school that offers a lineworker program.
Answer phone calls, look up account information, collect payment, discuss options for payment plans, get power set up at a new location, report outages, etc.
Why is it important to routinely change your password?
This helps prevent scammers from obtaining and stealing your personal information.
What is a co-op?
A business or organization that is owned by its members.
SYEMC is a member-owned, not for profit, organization.
When you see a downed line, what should you do?
NEVER approach a downed line. Call your local power company or 9-1-1 for assistance and to report the line. It could still be active!
What is an example of an appropriate, personal email you should have when you begin applying for a job?
Anything that includes your name (first or last), followed by a set of numbers, etc. Nothing offensive or inappropriate.
What are Capital Credits?
Any revenues above the cost of doing business. At the end of the year, those revenues are allocated to each member as capital credits based upon how much electricity was used during the year.
What is an Energy Audit?
SYEMC offers a free, in-home energy audit to any SYEMC member-owner that would like to have their home checked for heat/air that may be escaping (and/or increasing their power bill).
Name one of the youth programs sponsored by SYEMC.
Youth Tour, Cooperative Leadership Camp, Bright Ideas Education Grants, sports camps, on-site tours, classroom or school visits, career fairs, touch-a-truck, and more!
To avoid potential electrocution, how far should you shuffle your feet when departing a car involved in an accident and a downed power pole?
At least 50 feet.
Besides your resume, what are other things a potential employer will look at to see if you are a good fit for their company?
Your social media pages, communication skills, soft skills, eye contact, ability to work well with others, etc.
What is the name of the program that helps member-owners give back to those in need within the community?
Operation Round Up
What is meter tampering and is it legal?
Anything that can cause a meter to run slower or not run at all, which impacts the meter from reading/recording energy use correctly. This is illegal and is considered theft.
How many counties does SYEMC serve?
5 (Surry, Stokes, Yadkin, Wilkes and Forsyth)
Name three pieces of safety equipment used by line technicians.
PPE (personal protective equipment): glasses, protective gloves, climbing belt, gaffs (aka hooks), etc.
Safety
Name two ways that member-owners can pay their bill.
SmartHub, Kiosk, in-person, online, mailing in payment, over the phone, bank draft, retail locations, etc.
What is vegetation management?
Clearing trees, limbs, and brush which allows SYEMC to not only deliver outstanding service, but it also allows us to prevent outages, blinking lights, safety hazards, and ultimately helps employees restore service more quickly during storms.