Show:
Customer Service & Sales Urology & Respiratory
Revenue Qualifications
Accounts Receivables
Warehouse
Compliance & Contracting
100
Name two of our Respiratory Sales Represenatives
Who are Antonio and Kevin
100
What is held billing?
Recognized revenue that has not billed yet due to lack of documentation or authorization.
100
What does E.O.B. stand for?
What is Explanation of Benefits
100
When shipping an order to a PO Box what type of Shipping Method needs to selected with FedEx?
What is Smart Post
100
Whom do you contact when needing assistance with payer portals?
Who is Crystal Zabel
200
Name two functions that take place during a triage call of a new patient.
What is Introduction of the company, Verification of information received like the address and insurance information, review of the order received, client given CSR name, client given next steps information.
200
Who recognizes revenue in Brightree once a delivery has been completed?
Who are Lindsay McKenzie, Sandra Valenzuela and Lisa Martinez.
200
How long is the financial assistance waiver valid for once approved?
What is one year
200
When shipping an order to a customer in New York, how many business days will it take to reach the customer
What is five days
200
Name the person you contact with a Medicare representative walks in for an on-site survey.
Who is Natalie Roehlk
300
What is the difference between a CPAP and a Bi-Level unit?
What A CPAP pushes out one consistent pressure while a Bi-Level unit has a different pressure for setting for inspiratory and expiratory breaths.
300
What does PDF stand for?
What is permanency, diagnosis, and frequency
300
What is the function of WebScan?
What is system used to identify, index and file all documents into the patient's electronic record.
300
What days of the week does FedEx Home Delivery deliver to our customers?
What is Tuesday through Saturday.
300
Name the person(s) you contact when BCBS is calling for a renewal of our DME license.
Who is JoAnna DePillis or Natalie Roehlk.
400
What product do we supply who’s function is used to drain excess fluid from either the chest or belly cavity of the body?
What is Bard Aspira.
400
Name the person that process and pays all of Symbius Medicals invoices.
Who is Jennifer Sund
400
What system do we bill our electronic claims through?
What is Emdeon
400
Where are special instructions supposed to be entered on the sales order in BT?
Where is the delivery note
400
What is the name of the guide that JoAnna updates with insurance information?
What is the Symbius Medical Insurance Guide
500
What is the name of or initials of the form your sales team must get completed every time and educational in-service takes place and treats or lunch is provided?
What is a T.O.V. or Transfer of Value form
500
Name the five require elements of a valid dispensing order.
What are: • The description of the item • The beneficiary's name • The prescribing practitioner’s name • The date of the order • The prescribing practitioner's signature (if a written order) or your signature (if verbal order)
500
Customer has BCBS of Arizona but lives in Wisconsin. Whom do you send the claim to?
Who is BCBS of Wisconsin.
500
How often do we perform physical inventories?
What is every quarter or every three months
500
Where can you find Symbius Medicals Policies & Procedures?
Where is the P drive in the policy & procedure folder