TERMS AND RATES
Overcoming HESITATION

Waterfall
True /False
Financing Basics
100
The meaning of APR

What is Annual Percentage Rate?

100

Who should you offer financing to?

What is Everyone, Every time.

100

When customers worry about credit impact, you can explain this tool.

What is Prequalification on the waterfall?

100

Offering financing can increase average ticket and overall sales

What is...DUH!!

100

A way to buy now and pay over time.

What is financing?

200

A type of financing where customers make equal monthly payments with no interest charged during the promotional period


What is equal payments no interest?



200

%

What is our drop off percentage?

200

The customer pays off a 12 month promo in 13 months they will pay the full amount of the purchase in interest from the begining of the promo.

What is True

200

The maximum amount a customer is approved to spend using their financing account.

What is a credit limit?

300

The customer pays off their purchase within a promo period.

What is deferred interest? 

300

Customers purchasing large-ticket items expect to hear about financing early in the buying process and often make their purchase during their first in-store visit—so financing should be introduced early and often, well before checkout.

What is the importance of introducing financing early in the sales process?

300

What do you do if a customer gets a prompt to call Synchrony 

What is pending credit decision

300
The extra 10% has a negative impact on the guest's credit.

what is true?


**If paid within the first billing cycle it will not

300

A benefit of offering financing that helps customers afford larger purchases or upgrade their selections.

What is increased buying power?

400

The number of months we offer "Equal Payments no interest".

What is 36, 48, 60, and 72 months?

400

The fixed APR with Synchrony can be used on all sale amounts.

What is True?

400

A key factor used to determine approval

What is creditworthiness?

500

What does 60 months cost us as a company?

What is 17.64%?

500

A guest can pay what they want to as long as they pay off their contract within the promotional time frame.

What is false.

*All terms require a "minimum monthly payment"

500

The tool TPG requires every associate to present to their guest when asked about pricing.

What is a 6 box?