Policies
What item should be worn to EVERY shift?
What is the name badge?
What is the procedure for a call off?
What is calling the main office number?
What item should be worn anytime you are in direct contact with a client during personal care?
What are gloves?
What is the purpose of HIPAA?
What is to maintain confidentiality and protect the clients' personal and health information?
What personal information should not be shared with the clients?
What two topics should not be discussed with clients to avoid an argument?
What are religion and politics?
What should you do if you notice your client has a change in condition?
What is call the office?
What should you wash before and after working directly with a client?
What are hands?
With whom are you allowed to discuss a client's personal and health information?
What is with the employer?
Fill in the blank: Clients have the right to be treated with ____________ and _______________.
What is courtesy and respect?
What is the Synergy dress code?
What is scrubs, khakis, jeans (no holes), closed-toe shoes, and name badge.
What should you do before you leave a 24/7 client?
What is make sure the next person arrives?
How long should you wash your hands?
What is at least 20 seconds?
Who controls how health information is shared and with whom it is shared?
What is the client?
What is good ettiquette when your employer reaches out to communicate with you?
What is respond to employer as soon as able?
What should you do if you notice a client has rotten or out-of-date food in the refrigerator or pantry?
What is dispose of the food in the trash?
What is the procedure for completing medication reminders?
What is ensure the client is receiving their medications (pre-sorted) at the correct time and encouraging them to take meds while you are there? If they refuse then reapproach.
Who is responsible for infection control?
When is it okay to talk to someone outside the company about a client's personal and health information?
When is NEVER?
What is good ettiquette when providing services in someone's home?
What is remember that it is not your home and be respectful of the space?
What should you do if you need to change your availability or request a day off?
What is call the office and not discuss with client first?
What should you do if you have concerns about the condition of a client's home?
What is call the office?
What should you do when preparing food for a client that requires direct contact?
What is wash hands and wear gloves?
What is the Minimum Use requirement of HIPAA?
What is using the minimum amount of protected health information needed to do the job?
How can you be sure you are doing tasks the way your client prefers?