500
Knowledge management systems are called expert systems because they ____.
a. provide job-related information to users at all levels
of a company
b. simulate human reasoning by combining a knowledge
base and inference rules that determine how the
knowledge is applied
c. process data generated by day-to-day business
operations
d. include e-mail, voice mail, fax, video conferencing,
word processing, automated calendars, database
management, spreadsheets, and high-speed Internet access