to eliminate waste while continuing to deliver value and quality to customers.
100
This management concept focuses on the quality of a product or service that a company provides, how to achieve high quality and how to improve the standards of quality.
What is quality management?
100
In ISO9001, the 4 steps of continuous improvement is known as "PDCA" which stand for ____, ____, ____ and ____.
What is Plan-Do-Check-Act?
100
Six Sigma is a business management strategy, originally developed by _____ 1986.
Who is Motorola?
200
What is the highest ranking in Six Sigma ranking system?
CEO
200
How many principles does the LEAN methodology entail?
Five
200
Quality management systems have little chance of surviving in an organization without the committment of upper levels of ______.
What is management or leadership?
200
An _____ action is when an organization takes action to eliminate the causes of nonconformities in order to prevent recurrence (reactive).
What is a corrective action?
200
In Six Sigma, this 5-step project methodology is used in projects aimed at improving an existing business process and consists of
What is DMAIC?
300
What is the purpose or goal of the 'Analyze' phase in the DMAIC process?
To identify ways to eliminate the gap between the current performance of the system or process and the desired goal
300
What are the three types of waste?
Mura, Muda, Muri
300
In ISO9001, a meeting in which management reviews the organization's quality management system, at planned intervals, to ensure its continuing suitability, adequacy and effectiveness.
What is a Management System Review (MSR)?
300
The application of a system of processes within an organization and their management to produce a desired outcome, can be referred to as
the ______ approach.
What is process?
300
Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of ______(errors) and minimizing ______ in processes.
What is defects and variability?
400
Which phase of the DMAIC methodology sets specific goals for company to achieve?
Define
400
Define Muda
Steps of process that do not add value
400
In order to monitor information relating to customer perceptions as to whether the organization has met the customer's requirements, _______ is needed, which can include surveys, user opinions or compliments.
What is feedback?
400
A ____ action is when an organization determines action to eliminate causes of potential nonconformities in order to prevent their occurrence (proactive).
What is a preventative action?
400
The ____, ____ and ____ belt certifications within Six Sigma shows the practitioner has attained the knowledge and skills necessary to participate or lead quality initiatives.
_______ improvement is paramount to any quality program. This should be an ongoing process can be achieved by establishing goals, measuring performance and providing training for employees.
What is continual?
500
This ISO program is intended to assist organizations in contributing to sustainable development by promoting a common understanding in the field of social responsibility.
What is ISO 26000:2010?
500
______ Six Sigma results in the elimination of waste which can include defects, overproduction, transportation, waiting, inventory, motion, over-processing and provision of goods and services.