MaRK
What does MaRK stand for?
Macy's Retail Knowledge
What is your Citrix username?
SOEID
What does UCD stand for?
Universal Collections Desktop
What is located within MaRK?
All non-bank related Macy's policy and procedure information
What will be the first thing you do when logging into Citrix for the first time?
Click the "+" sign and add
MGDT, Self Service, Knowledge Hub, HOD
Which dialer do we log onto at West?
South
Where do you go to find Collections apps?
The Collection Apps Page
What kind of information can be found in Knowledge Hub?
Articles and training updates specific to Bank and Credit policy and procedure
What will be your username and password for UAD?
Username: RACF ID/L number
Password: computer/network password
What are the most commonly used collections apps?
Agent Contest, Escalation Chat, Citrix, NICE, Star Awards
Which app MUST we launch to use UCD and UAD?
MGDT
What should you keep your phone on while not on a call?
Mute.
What will you use to log into MaRK?
SOEID and password
After entering your SOEID and Password in UCD, do you select "Cards Only" or "Single Threaded"?
Single Threaded
List the steps necessary to authenticate your phone
- Select Idle
- Answer call on Avaya
- Enter three digit code provided