Systems
You use this system to activate lines.
What is Dash
This system is used for trainings from HR.
What is Cornerstone?
You use this system that keeps up with your timecards.
What is Kronos?
You go into this Aux code to log out of Tea?
What is logout End Shift?
These are your metrics to be able to bonus.
What is FCR and Stay Connected (DDC)?
You have to sign into this before you can get into Tea.
What is Jabber?
This system is used for troubleshooting.
What is Grand Central?
When you log into tea in the morning your system automatically goes into this?
What is Stread?
You have to sign in this at the time your shift starts.
What is Tea?
Our Timekeeper is.
Who is Tai?
You use this system to check emails.
What is Outlook?
This system is how we communicate with out team.
What is Slack?
You are able to clock in how early?
What is 5 mins?
You go into this Aux code to take calls.
What is Ready?
You can use this system to send Self Help.
What is Grand Central?
You use this billing system that is Magenta in color.
What is Atlas?
This is a Magenta Icon on your desktop that you sign into once Jabber is launched.
What is Tea?
in order to successfully log out of Tea you have to click this?
What is the grey little man?
This is only 10 mins where you check C2, Emails, and breaking news.
What is Stread?
You go into this to make an outbound call.
What is Follow Up?
This resource should be used everyday on your calls.
What is C2?
This is a billing system that is small but the most reliable system we have. Also known as Bea.
What is Samson?
We use this training system throughout training.
What is Thrive?
After Stread you switch your tea into this?
What is training?
this acronym is for Call Resolution Time.
What is CRT?