T-Fiber
What is T-Fiber?
Internet ran through Fiber-Optic / Fiber Broadband
What is Protection 360?
a complete device protection program that covers repair or replacement for loss, theft, accidental damage (including $0 front screen repairs), and mechanical & electrical failure, even after the manufacturer’s warranty expires.
What is T-life?
T-Life is the all-in-one app designed to simplify customers' T-Mobile experience.
What are the P360 Program benefits?
- Loss & Theft
-Device repairs or replacements for mechanical/electrical failure and accidental damage
- $0 front screen repair and $29 back glass repair
- AppleCare Services
-JUMP! Upgrades
- McAfee Security
- Unlimited Screen Protector Replacements
What is HSI?
Internet powered by 5G Network
What are the rate plans and Prices for T-Fiber?
500MB - $75/70, 1GB -$85/80, 2GB- $105/100 (Founders Club $70)
How can CX check if they have P360 or Device Protection?
Via T-life, T-Mobile account, or In-store
What can Customers do on the T-Life app?
- Manage their account
- Upgrades
- Voice, BTS, & HSI AAL
- Self Service options
What is the difference between HSI & T-Fiber?
HSI is a fixed wireless service running off 4G & 5G networks
T-Fiber is Fiber Optics, providing equal upload & download speeds
Until how long is AppleCare eligible for devices with P360?
24 months or 2 Years
T-Life or Core: BTS BYOD AAL?
CORE
What is McAfee Protection?
McAfee is an app that provides device and web browsing security, identity protection, and password management
What are the Home Internet Unlimited plans with/without Voice Lines?
All-In - $75/70 & $55/50
Amplified - $65/60 & $45/40
Rely - $55/50 & $35/30
How long do pre-order customers have to schedule their installation after they become eligible for installation?
90 days. Customers who do not schedule an installation within the specified time period will have their pre-order cancelled
How many claims for Loss/Theft can be done a year with P360?
Up to five claims in any rolling 12-month period based on the date of the first replacement
What is a reconciliation/How is a reconciliation done?
Steps to troubleshoot T-Life: Errors/Tapestry<Troubleshoot Device
What is Protection 360 HomeTech?
One protection plan for an unlimited number of eligible home devices and electronics, regardless of when and where you bought them
What happens to Customers with their HSI when they get T-Fiber?
Existing HSI customers will have their paid HSI line move to a $0 30GB Home Internet Backup Plan ON US
How does billing work for T-Fiber?
The Cx account/card is automatically billed monthly once service is started. T-Fiber charges are applied to the bill 2 days before the bill cycle close date
How many cents a day is Tier 5 P360?
$0.59 a day
T-Life or Account Hub: Where do customers create a T-Mobile ID for TFB CX?
Account Hub
What makes T-Mobile P360 better than AppleCare One?
5 claims vs 3 claims
$0 screen repair vs $29 Screen repair
Unlimited screen protectors vs Not Included
McAfee Security vs Not Included
JUMP Upgrades vs Not Included
If a cx activates HSI and qualifies for a rebate, where do they redeem their Virtual Prepaid Mastercard?