Devices
What are 3 phone manufactures of cell phones that T-Mobile actively sells?
Apple, Samsung, One+, T-Mobile, Google, Nokia, and Motorola
What feature allows customers to call from the United States overseas at a discounted or free rate?
Stateside International
How much is the payment fee in store?
$5 plus tax
What system do you use to cancel a line of service
Samson
What is the commission received if you add a line of service to a customer's account?
25% of the new lines MRC
How many digits is a T-Mobile E-Sim card number?
32 digits
How many lines of service can a customer on the Essentials Choice 55 have?
Two
How many lines can be added onto an account that is suspended for delinquency?
0
What C2 document will help you with retention after you hear verbal ques from your customer that indicate a likelihood to cancel?
Reactive Customer Retention: Save Guide and Procedures
What switcher program can a customer take advantage of if they are coming to T-Mobile from Verizon?
Keep and Switch
How many claims per year can a customer do on a phone with P360?
5 in a rolling year
What are the 3 time periods that a customer can choose to have when adding an international data pass to their line?
1, 10, and 30 days of usage
What is the restore code we use to restore without restoration fees?
CR (Customer Request)
What is the SOC code for cancelling a HSI line due to poor network coverage?
HNET
What is the reimbursement amount per line, for the Keep & Switch Program?
$800 per line
How many capable devices can share data on the SyncUP Drive?
5 Wi-Fi capable devices
What feature allows you to manage a children's line?
Family Allowances
At what time does T-Mobile start drafting for payments and payment arrangements?
Starting at 12 A.M. PT on the date the payment or payment arrangement is made for
No usage and No equipment
How much international usage charges does a customer have to have before they are considered a "high balance" customer?
$50
How many days does T-Mobile hold a trade in device after the value is reassessed to give customers the chance to ask for it back?
14 day hold period
What is the name of the digits product that allows customers to get a free 2nd phone number to keep their primary number private and acts a scam/spam folder?
Proxy by Digits
When doing a bill cycle change, the new close date has to be how many days apart from their current close date?
6 days apart
Up to how many days after cancellation can a customer resume their account and not have to rerun credit?
90 days
On what date did T-Mobile officially purchase Sprint?
April 1st, 2020