Livin the T-LIFE
What AI powered App is your Go-To Resource for all things MAGENTA?
Fetch
What is the proper phone greeting at UScellular Legacy locations?
“Thank you for calling UScellular, now part of T-Mobile, how may I help you?”
What at T-Mobile is Bigger, Faster, Stronger?
Over 2,000 UScellular towers are now integrated into the T-Mobile network, expanding coverage and improving performance!
What Un-Carrier move involves getting thanked with free stuff and great deals from your favorite brands –just for being a customer?
T-Mobile Tuesdays
Through what app do you ring out a postpaid bill payment?
MPOS
What is the Standard EIP time frame?
24 Months
What Application should you be starting every interaction with?
ANSWER: Magenta Welcome
What is the name of the new T-Mobile plan that launched on January 14th?
Better Value Plan!
What AI-powered App experience provides for 15-minute switches and same-day device delivery?
Switching made Easy
When activating a new line through DASH, what 4 things do you never do through the first flow?
1. sim
2. port
3. choose device
4.autopay
What Subscriptions on Us come included on Experience Beyond and new Better Value plans?
Netflix on Us, Hulu on Us and Apple TV ($3)
What are three transaction types that can be done via T-Life?
New Accounts, Add-a-lines and upgrades
How much Satellite data and text can be used on the better value plan?
Unlimited Text + data on Satellite optimized apps.
What is T-Mobile Insider?
Answer: An Employee Perk to share the gift of connection with friend, family or even strangers looking to switch. (3 codes per quarter)
What is the return policy and amounts?
14 days
0-299.99= 20$ fee
300-599.99= 40$ fee
600+= 70$ fee
Where do you go for all things promo on Magenta Pulse?
Answer: Promo Finder
Explanation: Access to Promo Genius and Promo Overview PDF
What Application would I use to Activate a Prepaid line?
Rebellion
How much Hotspot can be used on the new Better Value plan?
250GB
This Un-Carrier move allows customers to test-drive T-Mobile’s network using an eSIM for up to 30 days for FREE?
Answer: T-Mobile Trial
Available through T-Life
What do you use hint ship to for?
*HINT* there's 3 things
1. HSI orders
2. Accessory orders
3. Check HSI availability
UScellular is now part of T-Mobile. What does that mean for our Customers? Give your best VPN statement!
best value
better perks
best network
How many TFB(T-mobile for Business) lines can you activate in-store?
12
Explanation: 12 lines can be activated in-store, after 12, a TFB lead for Direct Rep needs to be submitted.
If a customer has one voice line on Uscellular are they eligible to receive a discount on their T-mobile Home Internet or Fiber Services?
Yes!
What International and travel benefits are included on experience plans?
Canada and Mexico included
International roaming (premium experience: 15GB –Beyond, 5GB on more plan in 215+ countries
In-flight WI-FI connection
AAA on US for 12 months
Name 3 things you would call RSL for.
1. update line limits
2. cancel service
3. COR