Account Support
This must be sent to complete new line activations
One-Time Pin
This offer is great for customers who love watching Stranger Things
Netflix on Us
This device program is great for customers who always want the latest and greatest phone
Jump on Demand
This UC move gave customers a "Go Back Guarantee" if they do not love their T-Mobile service
Phone Freedom
This system is used to add new lines of service
What is DASH
These adjustments are just one-way customers receive promotions, especially on devices
Recurring Device Credits
When performing an upgrade we should stay on the phone until the customer signs what
e-signature
Educate your customers who love to travel internationally on this UC move
Coverage Beyond
This is the process when a customer ports out but wants to come back to T-Mobile
Winback
This offer is great for customers who want to switch to T-Mobile AND keep their qualifying device
Keep and Switch
Use this doc to support customers at the end of their JOD lease
JUMP! On Demand end of lease options
This UC move provides customers with protection from annoying scam calls
Scam Shield
Use this doc when your customer reports sus account issues
Fraud call scenarios
This tool is used to resolve Promotional issues such as declined rebates
T-Mobile Promo Tool
How much is the MAXIMUM restocking fee when returning a device
$70
Team of Experts
Customers can send a text to this 4-digit number to report junk or spam texts
7726 (SPAM)
True or False: Your customer will be billed for their remaining EIP in full if they cancel a line but still have active lines on the account
FALSE
This UC move broke Dominos
T-Mobile Tuesdays