Plan facts
Current promotions
Important facts
Acronyms
Product knowledge
100

How much is 1 line of Magenta MAX

What is $85 with with auto pay or $90 without auto pay

100

Which items do not have activations fees?

Sync up seniors watch, sync up kids watch, sync up drive, and sync up tracker

100

When will the customer receive their first bill?

21 days from activation 

100

What’s does BTS stand for? List 3 examples.

Beyond the smart phone

watch, tablet, tracker, sync up drive, HSI, digits line, Arlo camera, 

100

How much are the iPhone 14 series phones?

14 $800

14 plus $900

14 pro $1000

14 pro max $1100


200

How many GBs of 5G hotspot do you get per line with Magenta MAX

40GB

200

Which phones qualify for the BOGO $700 off when you add a line promotion?

iPhone 13 & 14 series 

200

How long does a customer have to sign their EIP agreement when ordering a phone?

48 hours

200

What’s does ACE stand for?

Accessories

200

What is the price of the ONYX 7 speaker?

$149.99

300

What non-MAX plan does not affect VAS?

Talk & text only line

300

How do T-Mobile‘s “On us” promotions work

Through bill credits, usually over 24 months

300

How long are remorse returns accepted?

14 days

300

What does AAL stand for 

Add a line

300

What’s are the 2 differences between the iPhone 14 pro and pro max?

1)6.1 display vs 6.7 display (size is also acceptable)

2)23 hours of battery life vs 29 hours battery life

400

How much is one line of Military MAX?

$70 with auto-pay, $75 without auto pay

400

What plan & what trade in phones can get you $1,000 off of the iPhone 14 series?

Any MAX plans & a trade in of the 13 pro series, 12 pro series, 11 pro series, S22 series, S21 plus & ultra, Z fold 2 & 3, one-plus 10 pro, & pixel 6 pro

400

How long do customers have to add insurance to a new device?

30 days from the purchase date

400

What does VAF stand for

Value Added Features

400

How much is the JBL party box speaker?

$299.99

500

How much is one line of MAX 55?

$65 with auto pay and $70 without auto pay

500

How long do new accounts have to take advantage of current promotions?

14 days 

500

What are the requirements for the insider code promotion

1) must be a new Ban/account 

2)only regular MAX plan

3)Must be porting a number

4)must be submitted within 30 days of activation

5)must use the the ported number when submitting promotion

500

What does P360 stand for

Protection 360

500

How much is the S22 Ultra?

$1199.99