Front Desk
Signed every 365 days
What is the patient consent form?
Requires lab work at each visit
What is a physical?
Completed before every Behavioral Health Appointment.
What is the PHQ9?
Documented in a chart after a phone call with the patient.
What is a phone note?
Required for every visit or you will receive an email from Melissa
What is the charge codes?
Checked at arrival, throughout the day, and before departure.
What is voicemail?
Portal account, payment link sent, and consent sent via portal (if applicable).
What is needed for a virtual visit?
No referral needed for these appointments in our clinic
What is dental or vision appointments?
Updated during scanning to mirror the time of service.
What is the service date?
Required before giving an injection.
What is an order?
New way to send patient consents for virtual visits.
What is patient portal e-clipboard?
Patient describing signs of chest pain, stroke, intent to harm.
What is "When to call 911"?
Offering where patients can get items at cost while visiting the Wellness Center.
What is OTC medicine/items in the Pharmacy?
Provider and nurse readiness for health maintenance expectations are prepared using what?
What is pre-visit planning workflow?
Completing/emptying inboxes, referral list, voicemail, PHI in area, & lab specimens labeled in bagged
What is an end of the day checklist?
Checked weekly to ensure there hasn't been any tampering with the device.
What is the credit card terminal?
Patients are encouraged to have once a year with their designated PCP.
What is a well exam?
Needles placed in "trigger points" in your muscle or tissue.
What is dry needling?
Asked during a visit if PCP is listed as "none stated"
What is "Would you like to establish care with the us as your PCP?"
Reviewed for documentation of visits completed outside of our health center
What is CommonWell?
Filled out when an unexpected visitor meets with the team or needs to access the clinic?
What is the Visitor's Log?
The individual who handles Quest billing questions.
Who is Jennifer Burns?
Most common reason for visit to the PT department
What is back pain?
Reconcile at every patient's visit to create the most accurate list possible.
What is the medication list?
working in late appointments
What is "being patient centered"?