Basic Account Changes
The only person that can add an authorized user.
What is the BRP?
The biggest market that Wichita serves.
What is Dallas?
The name of the current Director of the L&D Department.
Who is Belinda Spencer?
The maximum number of days you can be past due and still set up a PA?
What is 30 days?
The year of our first Un-Carrier move.
What is 2013?
The proper length of a new passcode.
What is 6-15 digits?
The four Tex Pillars.
What are Reducing Effort, Staying Longer, Investing More, and Happy?
This type of frequency is the foundation of our 5G network and can reach far corners of the country and deep inside places and buildings
What is extended range 5g, low-band, or 600MHz
The two different ways you can apply a credit/adjustment
What are BAN level and Charge level.
The 3 self-help options to avoid paying the $10.00 payment support fee.
What are the SIVR, T-Mobile App, or myT-Mobile website?
The cost of a mobile number change.
What is $15.00?
The ability to travel to Mexico and Canada, or call to/from Mexico and Canada at no additional charge.
What is Mobile Without Borders?
This is the name of the program that helps our customers move to T-Mobile if they still owe money on their phones or if they are still in contract
What is Carrier Freedom
The type of billing all of our new customers are on as of May 20th, 2012.
What is Bill Current?
That maximum number of lines that can get the $5.00 credit per line autopay discount. (Excluding Essentials)
What are 8 lines?
The length of time an account must be active in order to change a billing address.
What is 30 days?
The price of a two line account on the MAGENTA rate plan with autopay?
What is $120.00
T-Mobile is offering this service free for 1 year for customers on Magenta plans.
What is Apple TV+
The furthest number of days a customer can go on a POP if they are active and 12 days past due
What is 10 days?
This feature is $15.00 and will help save you money when calling from the US to other countries.
What is Stateside International?
This type of voluntary suspension gives you up to 90 days.
What is a Seasonal Suspension?
This Un-Carrier move is helping to remove scam and unwanted robocalls
What is Scam Shield
What are Employee Resource Groups?
The minimum percentage due on the first installment of a recurring PA.
What is 20%?
Your customer states they made a payment, but you don't see if posted in the system and over 24 hours has passed, this is what you would file.
What is a missing payment form?