Accounts
These include addresses, phone numbers, birthdays, call data, credit/debit card info, emails, SSNs, SIM cards, and passwords.
What is CPNI & PII
Bring Your Own Device
What is BYOD
These speeds typically download between 43-143 Mbps and uploads at 10-34 Mbps on a device
What is 5G
This offer is only available for Sprint Select customers
What is Sprint Select: Get up to $600 off select iPhones w/ Trade-in
These plans provide a discount for state or local firefighters, law enforcement, certified EMTs/EMSs, Ambulance drivers, search and rescue teams, 911 operators, or Tribal Police
What is Magenta First Responder
This includes using profanity, hanging up on the customers, mocking the customer, missed call-back commitments, refusal to escalate, making changes without permission OR not making promised changes, and not advising of fees.
What is a customer mistreat
This item that connects the device to the network costs $10
What is a SIM Card
This happens when a network cell site gets congested to direct the traffic on the network.
What is Data Prioritization
You could have gotten a free whopper, 30% off + free shipping from Manscaped, 20 free prints from Snapfish, 35% off federal and state filing from TaxAct, and free chocolate candy + free shipping from Gopuff.
What are Current T-Mobile Tuesdays offers
This plan connects Apple Watches to our network in conjunction with an Apple Device
What is DIGITS Apple Watch
These are not required when the following occurs: customer intentionally disconnects, the customer is unable to finish the interaction due to their time restrictions, to complete a feature or rate-plan change, or sales follow-ups.
What is outbound calls
On January 4th, 2022, this platform was decommissioned.
What is Blackberry legacy services
This feature allows a device to automatically update the current time and date based on location, local time-zone, and daylights savings time
What is NITZ
This program incites customers to bring their device from another carrier and move to T-Mobile allowing customers to keep their phones.
What is Keep and Switch
This feature prevents a number from being ported over to another carrier
What is Account Takeover Protection (Port Protection) feature
MRC is billed at the beginning of the cycle and due within the same cycle
What is Bill Current Billing
These devices allow tracking of specific items including cars, kids, pets, and personal belongings.
What is SyncUP products
We allow up to 200MB of this type of data usage per cycle per line when traveling outside our network
What is Domestic Data Roaming
At T-Mobile, we continue to revolutionize the wireless industry and also the live music experience with this partnership
What is Live Nation
This feature provides 15GB of high-speed data when roaming in Simple Global countries, 5GB of high-speed smartphone mobile hotspot, 5GB of high-speed data in Canada and Mexico, unlimited high-speed smartphone mobile hotspot in the US, and unlimited Simple Global to Simple Global calling to landlines and mobile at $0.00 per minute instead of .25 per minute.
What is Global Plus 15GB
This is the automated process that moves eligible customers from the Sprint billing system to the T-Mobile billing systems
What is Magenta Complete
This device connects to your high-speed internet and broadcasts a wireless 3G, 4G, or LTE signal for your phone to connect.
What is a 4G LTE Cellspot
These 2 network bands provide extremely fast data speeds and are currently available in parts of 7 cities.
What is N260 & N261
What is 100
This plan was our first to include taxes
What is T-Mobile One (2016)