Phones
HTC
Sense
The Customer
Did You Know
100
Name 5 HTC devices that T-Mobile has carried...
- The G1 - The MyTouch - The MyTouch Slide - The MyTouch 4G - The Mytouch 4G Slide - The HD2 - The TP - The TP2 - The Shadow - The Sensation - The G2
100
What is HTC's tagline / philosophy? A. Make It Mine B. Quietly Brilliant C. No Matter What You Say, We're Gonna Get Our Way!
B. Quietly Brilliant
100
What is the name of the feature that can program a customer's touch for accurate typing?
Calibration (tool)
100
A customer comes in looking at the Sensation and MT4Gs...they're disappointed that it doesn't have HDMI. How do you educate them on DLNA and it's similarity?
Instead of being confined to 10 ft of cord you can now stream media wirelessly! Better yet...you no longer have to be right there...it can happen from room to room...or even from a neighbor's!
100
How do you change the apps on the HTC Sensation's lock screen?
Click on the palette (or hold the screen)...select lock screen...settings...and select the apps that you'd like to change.
200
Name 3 WOW factors in the new MT4G Slide...
The 8MP camera -- The 1.2 GHZ dual core processor -- Android 2.3 -- the keyboard -- Screen Share (DLNA)
200
What year was HTC founded? A. 1997 B. 2000 C. 2007
A. 1997
200
Name 3 features / functionality of HTC's polite ringer...What does it do while the phone's ringing?
Flip to mute...silence on pick up...rings louder in pocket or bag / purse
200
A customer comes in comparing android devices...from the demo device they don't see anything different between HTC and others...Name 3 differences...
The HTC has a better assortment of widgets to give you a more personable customer experience...HTC has calibration to ensure that you have a typing experience that appeals to you...HTC contacts allow you to comment on facebook pictures, see status msgs, and other content directly from the address book...outlook gives you all folders and filtered tabs to allow quick and easy navigation on the go...
200
True or false --> You can download an iTunes library onto the HD7?
True
300
Explain Windows Phone 7's Sky Drive...
Instead of having a physical SD card...you have 25 GB of virtual memory stored in the cloud! That way, you don't lose information even if you lose your phone! :)
300
What does HTC stand for?
Our founder H.T. Chou ...which later became High Tech Computers...and now is just known as HTC... :)
300
What are the 3 pillars of HTC Sense that our designers and engineers use to create all HTC devices? There are 3 design philosophies...
Make it Mine ... Stay Close ... Discover the Unexpected
300
A customer is looking into getting the Sensation and notices that it has something that says Watch...explain it and give 3 benefits...
Progressive downloading -- You can share with 5 devices -- You can download it to watch on planes or places with no reception -- You can store it in the cloud once you're finished -- Movies bought are yours to keep and stored on the cloud...
300
Name 4 voice commands that you can use on our current android devices...
Call -- Email -- Listen To -- Navigate To -- Note to Self -- Send Text To