MySBA/CAFS
MySBA/CAFS accounts will automatically go inactive after ___ days.
What is 90 days?
Disaster borrowers must press these options when calling into the Disaster line to avoid being redirected to our line.
What is press 1 for English, then 1 again?
The three pieces of information agents can use to search an RRF account.
What is the EIN/Tax ID, SSN, and RRF Confirmation number?
Social Security cards must have this in order to be accepted by Risk Review.
What is a "wet" signature?
The name of the fictional kingdom in "Black Panther."
What is Wakanda?
According to script V8, users now have the option to skip this step during the registration process.
What is entering a home a phone number?
What to advise a disaster loan applicant whose application shows "inactive."
What is escalate?
RRF confirmation numbers are always this many characters.
What is 12 characters, containing letters and numbers?
In this account status, the user will be able to view all the information on their account, but will not be able to make any edits to their account or make payments.
What is Read-Only?
The name of the city where the TV show "The Walking Dead" is set?
What is Atlanta, GA?
Two general troubleshooting steps should we NEVER advise lenders or SBA Employees to do.
What is download a new browser and use an in-private/incognito tab?
Where to redirect a Disaster Loan applicant who is receiving an "E-sign" error when signing their application.
What is email MySBA.InviteCodes@sba.gov with a screenshot of the error?
The purpose of the Direct Forgiveness website.
What is to submit, review, and upload requested documentation to send to their lender for their PPP forgiveness application?
This approved resource can be used to help determine why a user's documents were not accepted.
What is "Doc V User Instructions"?
The name of the high school in the movie "Mean Girls."
What is North Shore High School?
The system role a lender must have access to in order to become an AO.
What is "Lenders Security POC"?
The co-applicant must register with this in order for their invitation code to work. Not doing so, could result in receiving an "invalid code" error.
What is the email address the invitation code was sent to?
How an RRF Awardee can update their business address on the RRF portal.
What is send a message with your request using the message feature in their RRF account?
The first question to ask a restricted user who does not have the option to upload documents and has not done so already.
What is "have they started or already applied for disaster assistance?"
This popular TV series returned with its second season on January 17, 2025.
What is Severance?
Lenders must submit the 1502 form no later than ___ days after disbursement or cancellation of a loan.
What is 10 days?
Where to redirect Disaster Loan Applicants who need to edit a mistake on their application.
What is email MySBA.InviteCodes@sba.gov for assistance?
Where the forgiveness money will be sent to for a PPP loan.
What is the money will be sent directly to the lender and used towards paying off their PPP loans.
An alternative document if the caller does not have Social Security card.
What is there are no alternative documents to the Social Security card?
This French ballet term means ‘in front’.
What is Devant?